"The Real Dirt"

At CodeWeavers, we believe strongly in truth in advertising. This section is an honest appraisal of what you will get if you purchase CrossOver with some of your hard earned money.

Tangible things you will get now:

• The ability to easily install and run many Windows applications.

  You'll be able to start those Windows applications from your dock or whatever menu you like best. Applications, notably games, will run at essentially the same speed as they do on Windows. And all of this without having to buy or run a copy of Windows itself.

• Kick-ass support*

  Paying customers can submit problems to our elite Ninja support team. As of June 2009, their average response time was 4.5 hours per email. Obviously, some responses are a great deal faster, and some slower. But the bottom line is that we respond to all of our customers as quickly as we can. So if you don't hear back quickly, check your spam folder, or view your tickets on our web page. You can refer to our support page for details on all of our support options.

• Voting power

  A meaningful vote on our Compatibility Center that will be respected. Essentially, customers get to direct the future development of Wine and therefore CrossOver.

"The Catch"

• Not everything works.

  The catch is that CrossOver doesn't run every Windows program, and some programs that do run, run with flaws. We have excellent resources to help you see whether or not your application works in our Compatibility Center, and a lot of ways for you to tweak and tune things in our support systems.

• *Our support has some limits

  Our support team will do our best to help you with any problem you report. However, we can only guarantee resolution for issues relating to our list of supported applications.

Tangible things you will get in the future:

• Support and upgrades for 6 or 12 months

  CrossOver Standard customers will get 6 months of level 3 support. CrossOver Games customers will get 12 months of level 3 support, and CrossOver Pro customers will get 12 months of level 2 support. During your support period, you will be able to download all versions released and you will be able to obtain technical support. Upon the expiration of that time period, all customers will still be able to download the most current version of the software that they received while under the support agreement, forever (or at least as long as we can practically make that possible). See our Upgrade Policy for more details and instructions on how to upgrade.

• Community resources

  We're committed to providing community resources so that our customers can help each other. The Compatibility Center is a key to that, with tips and tricks, discussion forums, and much more. We also continue to host the Wine web site (www.winehq.org), so that you can always turn to the broader Wine community.

  We also provide forums to foster direct communication between our customers and so that you can exchange tips and learn from the experience of each other.

Intangible benefits you will get:

You will be helping to provide a much needed source of income to a Free Software company that has provided a large range of valuable improvements to one of the most key Free Software Projects - Wine. You can see a list of what we have done on our contributions page.

CodeWeavers will use the revenue from the end user version of CrossOver to continue its work on Wine as well as to enhance and improve our products.