I should have put more detail in here....
I am using cxoffice 5.0 on suse 10.0
I used the express install of iTunes 4.9.
I have made the tweaks sugested by cxoffice

I have mounted the ipod

Found an iPod:
  Brand    = Apple
  Model    = iPod
  Revision = 1.62
  Device   = /dev/sg0
  Partition= /dev/sda2

When I start iTunes, I get the error:  "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software." 

On, Fri 2005-10-28 at 10:59, Christopher Wall wrote:
> CX Version: 5.0.0-std
> Application: iPod Support in iTunes
> Distribution: suse 10.0
> 
> The software required for communicating with the iPod is not installed
> correctly. Please reinstall iTunes to install the iPod's software.

After running that command, I cannot get iTunes to launch. 


On, Mon 2005-10-31 at 14:09, Steven Edwards wrote:
> Hi,
> 
> On, Fri 2005-10-28 at 21:42, Christopher Wall wrote:
> > I should have put more detail in here....
> > I am using cxoffice 5.0 on suse 10.0
> > I used the express install of iTunes 4.9.
> > I have made the tweaks sugested by cxoffice
> 
> Can you generate me a log with the following command line?
> 
> CX_BOTTLE=win2000 /opt/cxoffice/bin/wine --verbose
> --debugmsg=+relay,,+trace,+seh,+setupapi --cx-log itunes.log.gz --cx-app
> itunes
> 
> And then try to connect the ipod and when you run in to problems just
> exit the app and send me the itunes.log.gz that is generated?
> 
> Thanks
> Steven
> 
> 

Hi Rob, hi All,

any update on that issue. I do have exactly the same problem. I am also using SUSE 10.0 and crossoveroffice 5.0.0. 

Athough I can access the ipod drive "D:" (showing the right folder structure) under iTunes, I get the same error message and the ipod (shuffle) is not visible in "preferences".

Thanks for any hint,
Uwe

Hi,

I have the same problem. Configuring /mnt/ipod to the D: drive works fine, but the error
metioned is shown when I launch Itunes (CX5.0, mandriva2006). I was able to run the debug and I will mail the log to you (it's about 7MB).

Sven. 


On, Mon 2005-11-14 at 13:16, Rob Shearman wrote:
> On, Sat 2005-11-12 at 14:09, Uwe Fischer wrote:
> > Hi Rob, hi All,
> > 
> > any update on that issue. I do have exactly the same problem. I am
> also
> > using SUSE 10.0 and crossoveroffice 5.0.0. 
> > 
> > Athough I can access the ipod drive "D:" (showing the
> right
> > folder structure) under iTunes, I get the same error message and
> the
> > ipod (shuffle) is not visible in "preferences".
> 
> No update on the issue as we can't reproduce it. Please follow the
> debugging instructions above to get us some useful information to try to
> solve the issue.
> 
> Thanks,
> Rob
> 

Hi Rob,

On, Tue 2005-11-15 at 10:12, Rob Shearman wrote:
> I'll update this ticket when there is
> progress.

I appreciate your efforts. I've sent a log file and some detailed comments to your personal e-mail account yesterday.

Thanks in advance,
Uwe

Hi again.

Silly me, forgot to gzip the log, will send it to your private email (Rob)

Regards,

Maron

On, Thu 2005-11-24 at 22:56, Maron Kristófersson wrote:
> Hi Rob.
> 
> Same problem on gentoo.  Running cxoffice5.0.  
> 
> I ran the requested command but my itunes.log is 213MB - how do you want
> it delivered.
> 
> Regards,
> 
> Maron Kristofersson
> Australia
> 
> 
> On, Tue 2005-11-15 at 10:12, Rob Shearman wrote:
> > On, Tue 2005-11-15 at 3:47, Lanckmans Sven wrote:
> > > Hi,
> > > 
> > > I have the same problem. Configuring /mnt/ipod to the D: drive
> > works
> > > fine, but the error
> > > metioned is shown when I launch Itunes (CX5.0, mandriva2006).
> I was
> > able
> > > to run the debug and I will mail the log to you (it's about
> 7MB).
> > > 
> > 
> > Thanks for the info. I've entered a bug into our bug database and
> we'll
> > investigate this further. I'll update this ticket when there is
> > progress.
> > 
> > Thanks,
> > Rob
> > 

I would also like an answer to this as I have the same problem.

Hi,

We have some updated files available that are necessary for iTunes to see the iPod. Follow these steps to install these updated files:
1. Go to http://dl.codeweavers.com and enter the access key of "cxipod" (without the quotes).
2. Save the file to disk.
3. From the command line, type "tar -xvzf ipodupdate.tar.gz" in the directory it was downloaded to.
4. Close all CrossOver applications and copy the update files into place with "cp ipodupdate/* ~/cxoffice/lib/wine". If you are using a multi-user install, replace "~/cxoffice/lib/wine" with "/opt/cxoffice/lib/wine" and run the command as root.

Note: the instructions in the FAQ (http://www.codeweavers.com/support/docs/crossover-pro/troubleshooting#ITUNES-IPOD) mostly still apply, but with some changes:
1. Item (6) about installing DCOM is no longer valid - we no longer require DCOM to be installed (and in fact it is highly recommended that you don't try to install DCOM into the win2000 bottle that iTunes will be installed into).
2. Your iPod must be mapped to the d: drive letter, no matter what the CX_IPOD_DRIVE enivoronment variable is set to. (run "ls -l ~/.cxoffice/bottlename/dosdevices/ | grep ipod" to see what drive letter it is mapped to).
The FAQ on the website will be updated soon.

We do remind you that using iPods with iTunes in CrossOver is unsupported, but will endeavour to answer questions that we know the answer to and fix the problems that we can.

Thanks,
Rob

On Sun, 2006-08-20 at 19:14, Randal Cobb wrote:
> Any update on this at all?

We are going to be releasing a new version of CrossOver in the coming weeks and the ipod support will be retested for that release.

Thanks
Steven

Hi Randal,

On Wed, 2007-04-11 at 21:06, Randal Cobb wrote:
> We're up to CX 6.0.1 and this is still an issue.  

I expect its still going to be broken in 6.1 also. We've spent most of our efforts working on making Office 2003 really stable and the ipod support has kind of bitrotted. I'm sorry there is nothing more I can do for this issue at this time.

Thanks
Steven