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Office 2016 installs. Fails after 2nd or 3rd use of word
Jan
Posted 2018-02-04 13:46
Hi,
Installing Office 2016 Pro Plus retail that I purchased through my company "home" use program using Crossover 17 on Ubuntu 14.04. It's a little confusing on the codeweavers site what is intended to work or not - is this supposed to work? The install file I get through this Microsoft purchase is Setup.x86.en-US_ProPlusRetail_<some letters>.exe, which is about a 4.5MB file - so fairly small. My Ubuntu is using the Intel graphics drivers.

- I created a new bottle and installed Internet Explorer 8 first into a Win 7 bottle.
- Then I used the Crossover "Install software into this bottle" option, and pointed the install to the above setup exe file.
- The installation seemed to work - it said it was complete.
- Word opens the first time, and allows me to save a new document.
- On opening word the second time, I try to do most anything, such as open the previous file, and it crashes saying it can't read the normal.dotm file. I then rename that file and open Word back up again later.
- Subsequently on the next opening of Word, it crashes after trying to save a file, with the following (I've deleted some lines that probably have no meaning as they are just numbers):

Unhandled exception: page fault on read access to 0x08455351 in 32-bit code (0x03a6983f).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:03a6983f ESP:00329f4c EBP:00329f90 EFLAGS:00210206(  R- --  I   - -P- )
 EAX:08455351 EBX:0f2c3658 ECX:08455355 EDX:08455355
 ESI:00000000 EDI:7fffffff
Stack dump:
0x00329f4c:  03a69454 17579078 0000003c 171ddb28
Backtrace:
=>0 0x03a6983f (0x00329f90)
  1 0x03605902 (0x0032a058)
  13 0x00b71111 in wwlib (+0x301110) (0x0032a6d8)
  14 0x00b70eb9 in wwlib (+0x300eb8) (0x0032b1bc)
  15 0x00b70ba2 in wwlib (+0x300ba1) (0x0032b218)
  16 0x00b6fe7e in wwlib (+0x2ffe7d) (0x0032c6cc)
  17 0x00b6e4d4 in wwlib (+0x2fe4d3) (0x0032cb98)
  18 0x009fbea4 in wwlib (+0x18bea3) (0x0032cc34)
  19 0x00a02734 in wwlib (+0x192733) (0x0032e55c)
  20 0x009fca60 in wwlib (+0x18ca5f) (0x0032eac8)
  21 0x009fc0cd in wwlib (+0x18c0cc) (0x0032eb40)
  22 0x009ff0e2 in wwlib (+0x18f0e1) (0x00330dd4)
  23 0x00a018e7 in wwlib (+0x1918e6) (0x00330e44)
  24 0x00a0bdc5 in wwlib (+0x19bdc4) (0x003331a4)
  25 0x00a0ba80 in wwlib (+0x19ba7f) (0x00337a08)
  26 0x008c37e5 in wwlib (+0x537e4) (0x00337c74)
  27 0x008c0336 in wwlib (+0x50335) (0x0033aab4)
  28 0x00d5a1dd in wwlib (+0x4ea1dc) (0x0033ab90)
  29 0x00d5a02c in wwlib (+0x4ea02b) (0x0033aba0)
  30 0x00d5a014 in wwlib (+0x4ea013) (0x0033abb4)
  31 0x049fa52b (0x0033abd8)
  61 0x7e99f62a WINPROC_wrapper+0x19() in user32 (0x0033b6a8)
  62 0x7e99fc6a in user32 (+0x8fc69) (0x0033b6f8)
  63 0x7e9a1f85 in user32 (+0x91f84) (0x0033b748)
  64 0x7e96774b DispatchMessageW+0x8a() in user32 (0x0033b858)
  65 0x008ed258 in wwlib (+0x7d257) (0x0033fbb8)
  66 0x004017d9 in winword (+0x17d8) (0x0033fe04)
  67 0x00401163 in winword (+0x1162) (0x0033fe50)
  68 0x7b45f34c call_process_entry+0xb() in kernel32 (0x0033fe68)
  69 0x7b460029 ExitProcess+0xcd8() in kernel32 (0x0033fea8)
  70 0x7bc7d160 call_thread_func_wrapper+0xb() in ntdll (0x0033fec8)
  71 0x7bc7ff51 call_thread_func+0xb0() in ntdll (0x0033ffa8)
  72 0x7bc7d13e RtlRaiseException+0x21() in ntdll (0x0033ffc8)
  73 0x7bc51ef3 call_dll_entry_point+0x3b2() in ntdll (0x0033ffe8)
  74 0xf755978d wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000)
  75 0xf75598f0 wine_switch_to_stack+0x1f() in libwine.so.1 (0xffde13b8)
  76 0x7bc57b9a LdrInitializeThunk+0x239() in ntdll (0xffde1408)
  77 0x7b466ff1 __wine_kernel_init+0x980() in kernel32 (0xffde22f8)
  78 0x7bc58963 __wine_process_init+0x152() in ntdll (0xffde2368)
  79 0xf7557b53 wine_init+0x292() in libwine.so.1 (0xffde23b8)
  80 0x7c000a9a main+0x79() in <wine-loader> (0xffde27f8)
  81 0xf7382af3 __libc_start_main+0xf2() in libc.so.6 (0x00000000)
0x03a6983f: movl	0x0(%eax),%eax
Modules:
Module	Address			Debug info	Name (242 modules)
PE	  350000-  3bd000	Deferred        msvcp140
PE	  400000-  5db000	Export          winword
PE	  5e0000-  756000	Deferred        c2r32
PE	  870000- 28e4000	Export          wwlib
PE	 28f0000- 350b000	Deferred        oart
PE	 f800000- f8ae000	Deferred        wwintl
PE	10000000-101b8000	Deferred        appvisvsubsystems32
PE	16380000-16389000	Deferred        normaliz
PE	197a0000-19906000	Deferred        clienttelemetry
PE	19910000-19cf0000	Deferred        gfx
PE	1a1f0000-1a373000	Deferred        ivy
PE	1a400000-1a532000	Deferred        urlmon
PE	1e8c0000-1f3de000	Deferred        chart
PE	1f710000-1f74a000	Deferred        msproof7
PE	1f750000-1f808000	Deferred        msgr8en
PE	47060000-47081000	Deferred        xmllite
PE	5dca0000-5de88000	Deferred        iertutil
PE	6be90000-6bebd000	Deferred        osppc
ELF	6bebd000-6bedc000	Deferred        dnsapi<elf>
  \-PE	6bec0000-6bedc000	\               dnsapi
ELF	7a800000-7a934000	Deferred        opengl32<elf>
  \-PE	7a820000-7a934000	\               opengl32
ELF	7a96a000-7a97d000	Deferred        msimg32<elf>
  \-PE	7a970000-7a97d000	\               msimg32
ELF	7a9d2000-7a9f9000	Deferred        mlang<elf>
  \-PE	7a9e0000-7a9f9000	\               mlang
ELF	7aa12000-7aa56000	Deferred        usp10<elf>
  \-PE	7aa20000-7aa56000	\               usp10
ELF	7ac56000-7ac8b000	Deferred        msctf<elf>
  \-PE	7ac60000-7ac8b000	\               msctf
ELF	7ac8b000-7aca4000	Deferred        cryptnet<elf>
  \-PE	7ac90000-7aca4000	\               cryptnet
ELF	7aca4000-7ace5000	Deferred        rsaenh<elf>
  \-PE	7acb0000-7ace5000	\               rsaenh
ELF	7ace5000-7ad15000	Deferred        libk5crypto.so.3
ELF	7ad15000-7add4000	Deferred        libkrb5.so.3
ELF	7add4000-7ae1a000	Deferred        libgssapi_krb5.so.2
ELF	7ae1a000-7ae87000	Deferred        libcups.so.2
ELF	7ae87000-7af00000	Deferred        wineps<elf>
  \-PE	7aea0000-7af00000	\               wineps
ELF	7b102000-7b118000	Deferred        powrprof<elf>
  \-PE	7b110000-7b118000	\               powrprof
ELF	7b118000-7b124000	Deferred        libkrb5support.so.0
ELF	7b124000-7b136000	Deferred        libavahi-client.so.3
ELF	7b136000-7b200000	Deferred        crypt32<elf>
  \-PE	7b140000-7b200000	\               crypt32
ELF	7b400000-7b7e9000	Dwarf           kernel32<elf>
  \-PE	7b410000-7b7e9000	\               kernel32
ELF	7b7f9000-7b80e000	Deferred        schannel<elf>
  \-PE	7b800000-7b80e000	\               schannel
ELF	7b80e000-7b84c000	Deferred        winspool<elf>
  \-PE	7b820000-7b84c000	\               winspool
ELF	7b84c000-7b864000	Deferred        ncrypt<elf>
  \-PE	7b850000-7b864000	\               ncrypt
ELF	7b864000-7b880000	Deferred        bcrypt<elf>
  \-PE	7b870000-7b880000	\               bcrypt
ELF	7b880000-7b8be000	Deferred        winhttp<elf>
  \-PE	7b890000-7b8be000	\               winhttp
ELF	7b8be000-7b900000	Deferred        webservices<elf>
  \-PE	7b8d0000-7b900000	\               webservices
ELF	7ba00000-7ba07000	Deferred        libnss_dns.so.2
ELF	7ba07000-7ba23000	Deferred        jsproxy<elf>
  \-PE	7ba10000-7ba23000	\               jsproxy
ELF	7ba23000-7ba86000	Deferred        dbghelp<elf>
  \-PE	7ba30000-7ba86000	\               dbghelp
ELF	7ba86000-7baba000	Deferred        mscoree<elf>
  \-PE	7ba90000-7baba000	\               mscoree
ELF	7bc00000-7bcf3000	Dwarf           ntdll<elf>
  \-PE	7bc10000-7bcf3000	\               ntdll
ELF	7bcf3000-7bcf7000	Deferred        libnss_mdns4_minimal.so.2
ELF	7bcf7000-7bcfb000	Deferred        libkeyutils.so.1
ELF	7bcfb000-7bd00000	Deferred        libcom_err.so.2
ELF	7c000000-7c003000	Dwarf           <wine-loader>
ELF	7c004000-7c012000	Deferred        libavahi-common.so.3
ELF	7c013000-7c02f000	Deferred        netprofm<elf>
  \-PE	7c020000-7c02f000	\               netprofm
ELF	7c02f000-7c095000	Deferred        dwrite<elf>
  \-PE	7c040000-7c095000	\               dwrite
ELF	7c0e1000-7c118000	Deferred        uxtheme<elf>
  \-PE	7c0f0000-7c118000	\               uxtheme
ELF	7c118000-7c13f000	Deferred        propsys<elf>
  \-PE	7c120000-7c13f000	\               propsys
ELF	7c13f000-7c200000	Deferred        windowscodecs<elf>
  \-PE	7c150000-7c200000	\               windowscodecs
ELF	7c423000-7ca7a000	Deferred        i965_dri.so
ELF	7d03a000-7d071000	Deferred        libtxc_dxtn.so
ELF	7d093000-7d09e000	Deferred        libpciaccess.so.0
ELF	7d09e000-7d0ab000	Deferred        libdrm_radeon.so.1
ELF	7d0ab000-7d0b4000	Deferred        libdrm_nouveau.so.2
ELF	7d0b4000-7d0d7000	Deferred        libdrm_intel.so.1
ELF	7d0d7000-7d122000	Deferred        libdbus-1.so.3
ELF	7d122000-7d12c000	Deferred        libnih-dbus.so.1
ELF	7d12c000-7d145000	Deferred        libnih.so.1
ELF	7d145000-7d163000	Deferred        libcgmanager.so.0
ELF	7d163000-7d176000	Deferred        libudev.so.1
ELF	7d176000-7d193000	Deferred        libgcc_s.so.1
ELF	7d27b000-7d2ee000	Deferred        libglu.so.1
ELF	7d2ee000-7d2fe000	Deferred        libdrm.so.2
ELF	7d2fe000-7d304000	Deferred        libxcb-dri2.so.0
ELF	7d304000-7d31c000	Deferred        libxcb-glx.so.0
ELF	7d31c000-7d31f000	Deferred        libx11-xcb.so.1
ELF	7d31f000-7d323000	Deferred        libxdamage.so.1
ELF	7d323000-7d33e000	Deferred        libglapi.so.0
ELF	7d33e000-7d345000	Deferred        libxcb-sync.so.1
ELF	7d345000-7d349000	Deferred        libxcb-present.so.0
ELF	7d349000-7d372000	Deferred        libexpat.so.1
ELF	7d372000-7d3d5000	Deferred        libgl.so.1
ELF	7d3f0000-7d462000	Deferred        d3dcompiler_43<elf>
  \-PE	7d400000-7d462000	\               d3dcompiler_43
ELF	7d462000-7d4a1000	Deferred        d3d10<elf>
  \-PE	7d470000-7d4a1000	\               d3d10
ELF	7d4a1000-7d4b6000	Deferred        d3d10core<elf>
  \-PE	7d4b0000-7d4b6000	\               d3d10core
ELF	7d4b6000-7d4cb000	Deferred        d3d10_1<elf>
  \-PE	7d4c0000-7d4cb000	\               d3d10_1
ELF	7d4cb000-7d525000	Deferred        d2d1<elf>
  \-PE	7d4d0000-7d525000	\               d2d1
ELF	7d525000-7d544000	Deferred        cabinet<elf>
  \-PE	7d530000-7d544000	\               cabinet
ELF	7d544000-7d56b000	Deferred        mpr<elf>
  \-PE	7d550000-7d56b000	\               mpr
ELF	7d56b000-7d5e2000	Deferred        wininet<elf>
  \-PE	7d570000-7d5e2000	\               wininet
ELF	7d5e2000-7d6a2000	Deferred        msvcrt<elf>
  \-PE	7d600000-7d6a2000	\               msvcrt
ELF	7d6a2000-7d78f000	Deferred        msi<elf>
  \-PE	7d6b0000-7d78f000	\               msi
ELF	7d78f000-7d7a6000	Deferred        wtsapi32<elf>
  \-PE	7d790000-7d7a6000	\               wtsapi32
ELF	7d7a6000-7d7ac000	Deferred        libxfixes.so.3
ELF	7d7ac000-7d7b7000	Deferred        libxcursor.so.1
ELF	7d7b7000-7d7c7000	Deferred        libxi.so.6
ELF	7d7c7000-7d7d2000	Deferred        libxrandr.so.2
ELF	7d7d2000-7d7dd000	Deferred        libxrender.so.1
ELF	7d7dd000-7d7e3000	Deferred        libxxf86vm.so.1
ELF	7d7e3000-7d7ea000	Deferred        libxdmcp.so.6
ELF	7d7ea000-7d80c000	Deferred        libxcb.so.1
ELF	7d80c000-7d940000	Deferred        libx11.so.6
ELF	7d940000-7d953000	Deferred        libxext.so.6
ELF	7d955000-7d959000	Deferred        libxcb-dri3.so.0
ELF	7d959000-7d96e000	Deferred        dwmapi<elf>
  \-PE	7d960000-7d96e000	\               dwmapi
ELF	7d96e000-7d9fa000	Deferred        winex11<elf>
  \-PE	7d980000-7d9fa000	\               winex11
ELF	7d9fa000-7da0d000	Deferred        api-ms-win-crt-utility-l1-1-0<el
PE	7da00000-7da0d000	Deferred        api-ms-win-crt-utility-l1-1-0
PE	7da0d000-7da20000	Deferred        api-ms-win-crt-environment-l1-1-
PE	7da10000-7da20000	Deferred        api-ms-win-crt-environment-l1-1-C:\windows\system32\api-ms-win-crt-environment-l1-1-0.dll
PE	7da20000-7da33000	Deferred        api-ms-win-crt-filesystem-l1-1-0
PE	7da30000-7da33000	Deferred        api-ms-win-crt-filesystem-l1-1-0C:\windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
ELF	7da33000-7da46000	Deferred        api-ms-win-crt-time-l1-1-0<elf>
  \-PE	7da40000-7da46000	\               api-ms-win-crt-time-l1-1-0
ELF	7da46000-7da5b000	Deferred        api-ms-win-crt-convert-l1-1-0<el
PE	7da50000-7da5b000	Deferred        api-ms-win-crt-convert-l1-1-0
ELF	7da5b000-7db59000	Deferred        comctl32<elf>
  \-PE	7da60000-7db59000	\               comctl32
ELF	7db59000-7dbe9000	Deferred        gdiplus<elf>
  \-PE	7db70000-7dbe9000	\               gdiplus
ELF	7dbe9000-7dd3a000	Deferred        wined3d<elf>
  \-PE	7dc00000-7dd3a000	\               wined3d
ELF	7dd3a000-7dd62000	Deferred        dxgi<elf>
  \-PE	7dd40000-7dd62000	\               dxgi
ELF	7dd62000-7ddc9000	Deferred        d3d11<elf>
  \-PE	7dd70000-7ddc9000	\               d3d11
ELF	7ddc9000-7ddd1000	Deferred        libffi.so.6
ELF	7ddd1000-7de0d000	Deferred        libp11-kit.so.0
ELF	7de0d000-7de21000	Deferred        libtasn1.so.6
ELF	7de21000-7dea8000	Deferred        libgcrypt.so.11
ELF	7dea8000-7df6f000	Deferred        libgnutls.so.26
ELF	7df6f000-7dfab000	Deferred        ws2_32<elf>
  \-PE	7df80000-7dfab000	\               ws2_32
ELF	7dfab000-7dfc3000	Deferred        libresolv.so.2
ELF	7dfc4000-7dfc8000	Deferred        libxau.so.6
ELF	7dfc8000-7dfde000	Deferred        api-ms-win-crt-multibyte-l1-1-0<
PE	7dfd0000-7dfde000	Deferred        api-ms-win-crt-multibyte-l1-1-0
ELF	7dfde000-7e006000	Deferred        iphlpapi<elf>
  \-PE	7dfe0000-7e006000	\               iphlpapi
ELF	7e006000-7e033000	Deferred        netapi32<elf>
  \-PE	7e010000-7e033000	\               netapi32
ELF	7e033000-7e066000	Deferred        secur32<elf>
  \-PE	7e040000-7e066000	\               secur32
PE	7e066000-7e079000	Deferred        api-ms-win-core-localization-l1-
PE	7e070000-7e079000	Deferred        api-ms-win-core-localization-l1-C:\windows\system32\api-ms-win-core-localization-l1-2-1.dll
ELF	7e079000-7e08c000	Deferred        api-ms-win-core-fibers-l1-1-1<el
PE	7e080000-7e08c000	Deferred        api-ms-win-core-fibers-l1-1-1
ELF	7e08c000-7e0af000	Deferred        imm32<elf>
  \-PE	7e090000-7e0af000	\               imm32
ELF	7e0af000-7e0d7000	Deferred        libpng12.so.0
ELF	7e0d7000-7e0f1000	Deferred        libz.so.1
ELF	7e0f1000-7e191000	Deferred        libfreetype.so.6
ELF	7e191000-7e194000	Deferred        libxshmfence.so.1
ELF	7e194000-7e199000	Deferred        libgpg-error.so.0
ELF	7e199000-7e1ac000	Deferred        api-ms-win-core-synch-l1-2-0<elf
PE	7e1a0000-7e1ac000	Deferred        api-ms-win-core-synch-l1-2-0
ELF	7e1ac000-7e1bf000	Deferred        api-ms-win-crt-heap-l1-1-0<elf>
  \-PE	7e1b0000-7e1bf000	\               api-ms-win-crt-heap-l1-1-0
ELF	7e1bf000-7e1d2000	Deferred        api-ms-win-crt-locale-l1-1-0<elf
PE	7e1c0000-7e1d2000	Deferred        api-ms-win-crt-locale-l1-1-0
ELF	7e1d2000-7e1ea000	Deferred        api-ms-win-crt-math-l1-1-0<elf>
  \-PE	7e1e0000-7e1ea000	\               api-ms-win-crt-math-l1-1-0
ELF	7e1ea000-7e1ff000	Deferred        api-ms-win-crt-runtime-l1-1-0<el
PE	7e1f0000-7e1ff000	Deferred        api-ms-win-crt-runtime-l1-1-0
ELF	7e1ff000-7e214000	Deferred        api-ms-win-crt-stdio-l1-1-0<elf>
  \-PE	7e200000-7e214000	\               api-ms-win-crt-stdio-l1-1-0
ELF	7e214000-7e229000	Deferred        api-ms-win-crt-string-l1-1-0<elf
PE	7e220000-7e229000	Deferred        api-ms-win-crt-string-l1-1-0
ELF	7e229000-7e320000	Deferred        ucrtbase<elf>
  \-PE	7e250000-7e320000	\               ucrtbase
ELF	7e320000-7e335000	Deferred        vcruntime140<elf>
  \-PE	7e330000-7e335000	\               vcruntime140
ELF	7e335000-7e34c000	Deferred        userenv<elf>
  \-PE	7e340000-7e34c000	\               userenv
ELF	7e34c000-7e3c1000	Deferred        shlwapi<elf>
  \-PE	7e360000-7e3c1000	\               shlwapi
ELF	7e3c1000-7e60e000	Deferred        shell32<elf>
  \-PE	7e3d0000-7e60e000	\               shell32
ELF	7e60e000-7e747000	Deferred        oleaut32<elf>
  \-PE	7e620000-7e747000	\               oleaut32
ELF	7e747000-7e7c6000	Deferred        rpcrt4<elf>
  \-PE	7e750000-7e7c6000	\               rpcrt4
ELF	7e7c6000-7e8f6000	Deferred        gdi32<elf>
  \-PE	7e7d0000-7e8f6000	\               gdi32
ELF	7e8f6000-7ea4a000	Dwarf           user32<elf>
  \-PE	7e910000-7ea4a000	\               user32
ELF	7ea4a000-7eb7d000	Deferred        ole32<elf>
  \-PE	7ea60000-7eb7d000	\               ole32
ELF	7eb7d000-7ebf5000	Deferred        advapi32<elf>
  \-PE	7eb90000-7ebf5000	\               advapi32
ELF	7ebf5000-7ec01000	Deferred        libnss_files.so.2
ELF	7ec01000-7ec0d000	Deferred        libnss_nis.so.2
ELF	7ec0d000-7ec26000	Deferred        libnsl.so.1
ELF	7ec26000-7ec2f000	Deferred        libnss_compat.so.2
ELF	7ef9f000-7efe5000	Deferred        libm.so.6
ELF	7efe7000-7f000000	Deferred        version<elf>
  \-PE	7eff0000-7f000000	\               version
ELF	f7364000-f7369000	Deferred        libdl.so.2
ELF	f7369000-f751a000	Dwarf           libc.so.6
ELF	f751a000-f7536000	Deferred        libpthread.so.0
ELF	f7537000-f7540000	Deferred        librt.so.1
ELF	f7551000-f7708000	Dwarf           libwine.so.1
ELF	f7709000-f772b000	Deferred        ld-linux.so.2
ELF	f772d000-f772e000	Deferred        [vdso].so
Threads:
process  tid      prio (all id:s are in hex)
0000000c services.exe
00000010 OfficeClickToRun.exe
0000001b winedevice.exe
00000028 plugplay.exe
0000002f winedevice.exe
00000045 explorer.exe
0000004b (D) C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE
00000074 OSPPSVC.EXE
00000080 svchost.exe
00000086 rpcss.exe
System information:
    Wine build: wine-2.8-8178-gfa10b50
    Platform: i386
    Version: Windows 7
    Host system: Linux
    Host version: 4.8.17-040817-generic

Any thoughts on what I'm doing wrong?
Cheers
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This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
Joshua Schäuble
Posted 2018-02-22 09:33
identical problem here
Anna Lasky
Anna Lasky  Staff Member
Posted 2018-02-22 10:51
It seems from your description that you did not use the Office 2016 CrossTie during installation.  CrossTies trigger certain changes to the bottle such as installing dependencies that are necessary to make your programs work.  The easiest way to use a CrossTie is to click the "Install Windows Software..." button and then search for your application (in this case Microsoft Office 2016).  When you select the application name from the drop-down list and then click "continue" you will be guided through the rest of the installation process using the correct CrossTie.  If you are still having problems after trying this installation method, please feel free to contact our support team for more troubleshooting.

Whoops!  One of my co-workers just pointed out to me that you DID use the CrossTie during installation.  Sorry for the mix-up :/  We have been seeing mixed results with the Office 2016 Pro Plus installer, and so your issues may stem from there.  I am forwarding your problem to our support ticket system so that you can be notified if we make any progress on the Pro Plus installer.  
Daniel Santos
Posted 2018-02-22 11:49
Hey! Hi! I have exactly the same issue! Not only word, but excel and powerpoint as well. Anyone to help us???
Daniel Santos
Posted 2018-02-22 11:51
Hi Anna! Please tell me if you have any progress to me as well. I'd like to buy the registration for the crossover but only if Office 2016 works effectively with no crashes
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This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
Anna Lasky
Anna Lasky  Staff Member
Posted 2018-02-22 12:21
Anyone can open a support ticket :)  There is a link near the top of every page on the forums that says "Contact Us."  This link leads to a form for opening up a support ticket.  Just include a link to this post in your ticket so that it can be linked to others who are having this problem -- this allows us to update everyone if a solution is found.

I am going to forward Daniel's post to the system, but I wanted to also leave a comment on this in case anyone else out there has this problem.
Jan
Posted 2018-04-25 18:44
I just wanted to report some moderate success lately: I've upgraded to Crossover Linux 17.1, and installed IE8 along with my office 2016 into the same bottle. Before attempting to run Office for the first time after installation, I first right clicked on my bottle in Crossover and clicked "Open C: drive". I then created folders which aligned with this path:
C:\Users\Myusername\AppData\Roaming\Microsoft\Templates
For example, in my bottle I already had the AppData folder, but nothing deeper than that. So I created the Roaming, Microsoft and Templates subfolders as that path indicates through Ubuntu Nautilus. For each one, I set the permissions to full read and write for all of those folders using the Nautilus "properties" dialog.

After doing this, I then started Word and it started correctly, and even asked me to activate the product over the internet. Activation worked, and Word opened fine. I've been able to use complex Word documents without problems, even accessing my local Ubuntu drives and files stored there. I did not get any normal.dotm errors using this proceedure - at least yet.

I have not tried other Office 2016 applications yet (ie excel, outlook, etc), but I thought I'd report first what worked for me so far.
So far I would say the only downside is Word 2016 seems to run a bit slowly - ie it opens dialogs slowly.
Jan
Posted 2018-04-26 16:14
If people seem to continue to get normal.dotm errors, be sure to change your permissions on the templates folder using the linux command line, rather than from Nautilus (if you're using ubuntu):
chmod 777 ~/.cxoffice/Microsoft_Office_2016/drive_c/users/crossover/AppData/Roaming/Microsoft/Templates

This seemed to eliminate my normal.dotm errors.

CrossOver Forums: the place to discuss running Windows applications on Mac and Linux

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