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iRO Frozen on ESRB Screen

Hello,

I recently installed the trial version of CrossOver Games and Ragnarok Online (iRO).

Everything patches well, but when I start the game it loads the ESRB screen, spins the mouse pointer once, and freezes. The mouse pointer will no longer spin or move and the client does not respond to any mouse or keyboard input.

I am running version 10.3 of CrossOver, and have a 2011 MacBook Pro (Intel Core i7) running Snow Leopard (10.6.8).

Any assistance would be greatly appreciated. Thank you!

Did you install the client using its CrossTie profile? If so, does the problem still occur if you run the client at the lowest possible resolution?

Hi...

...the expression '2011 MacBook Pro' doesn't mean much ;
please provide video chipset details...

Cheers!

Richard - I installed using the CrossTie profile first. When that didn't work I scrapped it and used the game client downloaded from the game's official website, and got the same results. I tried multiple resolution settings as well.

Don - My computer has standalone AMD Radeon HD 6490M and an integrated Intel HD Graphics 3000.

Thank you both for your responses; looking forward to hearing from you soon!

You're not the first person to report this problem. Unfortunately, RO isn't officially supported by CodeWeavers and therefore isn't guaranteed to run on every computer, or even at all.

It would be nice if a member of CodeWeavers's staff could investigate!

....if memory serves, this issue is specific to MacOS and
then possibly to Apple's ati video drivers - although I
haven't tested that case, I'm pretty sure my 11,2 iMac with
hd5670 does the same thing (and not just with with title)...

...I'll recheck it 'one last time' in cxg-10.3.0 but it'll
probably be a moot point (considering the current age of
winecore in cxg) ; I have freshened my macports on that
machine tho, so if I get the urge I might look at it in
wine-1.3.36 ; somehow tho', my gut feeling is that Apple
need release an OS update for Lion to correct this...

...note, I no longer can speak to MacOS 10.6.x ; you should
update/upgrade your OS instance...

Cheers!

Does CodeWeavers report bugs in Mac OS X they discover to Apple?

...yes, they do...

edit: ..I should just elucidate a little on what I said
in the previous post -- ever since I got the 11,2 iMac,
which iirc shipped with MacOS 10.6.4, the OS/machine has
demonstrated to me all manner of video handling weirdness
when running win32 apps via crossover/wine. Along the way,
I partitioned the drive and installed debian 6 on the same
machine, running the proprietary ati linux 'catalyst' drivers
for the hd5670 GPU. In this way I've been able to directly
compare the two OS' in question (and their respective video
drivers) on the same iMac hardware, to get a better feeling
of whom one should really be pointing the finger of blame
at (caveat intrinsic OS differences)...when things get screwy..

..now, in an overall sense, I found MacOS 10.6.x to be far
less capable than Debian 6 (with their respective video
drivers) at doing this crossover/wine thing - limitations
in Apple's opengl implementation is possibly where it hurt
most video driver wise... but with the advent/release of
MacOS 10.7 a good many of those short-comings were addressed.
Now, both OS' are -about- on par with each other, certainly
lots better than before comparatively speaking, however
there's still weird little wrinkles like this one, that need
to be sorted out...

..relatively speaking, MacOS in it's current form is still
a 'young' OS all told, and it's to be expected that ongoing
OS development/releases manifest themselves like this..ie;
introduce a more recent opengl framework, and you invariably
expose bugs in video drivers (or unimplemented functions) ;
using crossover/wine is very reliant on this OS area.. by the
time we see 10.7.4 or so, it will probably be better again..

Thank you both for your assistance and the information you've shared with me; I really appreciate you taking the time to look into and discuss this issue.

I will be upgrading to Lion soon. Thank you for the reminder!

Best regards,

Krista

Update:

...m'kay, I think that's probably the first time I've seen
RO startup on the imac ... but then, I am aware of some kind
of weird display driver behavior wherein the entire world
seems to revolve around a 1024x768 resolution...anyway...

...I downloaded the client installer, used the RO target
in 'community supported applications' and the installation
itself goes fine. Once the patcher has completed it's tasks,
I typically choose to exit there (not run the game) to let
the crosstie process finish off -and- to check the game's
setup utility...which is what I did...

...I discovered that the fullscreen mode checkbox is an
absolute no no ; results in a consistent blackscreen that
you really have to fight - didn't seem to matter what screen
resolution was selected. So...leave that checkbox OFF ...I
selected 'wine d3d7 t&l hal | 1024x768x16|leave sound as is |
uncheck 'Use lightmap' & 'Enable fog' and leave sprite/texture
where they are (maxxed), click on ok, start RO ..et voila, the
game starts, you can login, make character, join server, blabla..

..but, that is the only resolution I found that would work.
Selecting anything else results in a blackscreen...and enabling
emulated virtual desktop just made matters worse...

Update 2:

...it won't pull a fullscreen mode on the 11,2 iMac with debian
& ati linux drivers either, however, it will do any of the
available 4:3 aspect resolutions available in windowed mode ;
it will not do any of the available widescreen modes in the
windowed mode (blackwindow/lockup)...

.... I've hoisted a bug on the issue (#9058) based on those
observations, as clearly something is going awry and there's
certainly some disparity between the two OS' on the same hardware...

...I tell you now though, regardless of the fact that bug is 'in
the system' as such, I don't expect it go anywhere in the short
term ; we're not too far away from the next version of crossover,
and all of this will need be rechecked at that time...

Cheers!

Update 3:

...on my new CLFS build, nvidia 9800gt and nvidia 290.10
drivers, I'd say RO runs at gold medal level, and it suffers
from none of the resolution/window/fullscreen issues as
described above ; I can pick any resolution I like, pop it
windowed or fullscreen, and in the best of Borg traditions.
without complaint it does comply =) ...

..so, it would appear to be somehow directly related to the
Ati GPU/drivers (in both OS cases), and it smites MacOS harder
than it does linux ...ie; if you only have 1024x768 windowed,
that's a pain... at least in linux you can get 1152x864 & also
1280x1024 windowed on the hd5670 ; still a pain, but not as much..

...I'm not too surprised the hd5670 carriers on like this ; I
probably would've expected the hd6940 to make a better fist of
it though, because on paper, it's a much more capable GPU... or
not, as the video drivers matter just as much as what hardware
you've got, and both cards should have no trouble doing d3d7 t&l
@ 16bit color (in any resolution)...

..there is a suggestion that setting 'offscreenrenderingmode' to
'backbuffer' in the wine registry may help, but such made no
difference here (and that setting I see used a lot on 9400M GPU)
..ergo...maybe it's not applicable to Ati GPU ... you could try
experimenting with that registry key to find out if any of the
setting available have an impact...

REGEDIT4

[HKEY_CURRENT_USER\Software\Wine\Direct3D]
"DirectDrawRenderer"="gdi"
"OffscreenRenderingMode"="fbo"
"RenderTargetLockMode"="auto"
"UseGLSL"="enable"
"VideoMemorySize"="512" 

..you can cut&paste that into a plaintext editor, change the last
line to suit the amount of video memory your machine has, and then
save the file as something like 'direct3d.reg' ... run regedit for
that bottle and import that .reg file, exit the registry editor,
try running RO again. You can edit that key using regedit, and
change the various settings (the above is roughly default) ; details
of those settings can be viewed here;

http://wiki.winehq.org/UsefulRegistryKeys

...including the 'backbuffer' setting mentioned - you may stumble upon
a setting (or combination of settings) that helps, but from what I've
seen of this issue, I expect it to be -very- OS/GPU/video driver dependent
and what works on one setup very likely won't on another. By rights, I'd
expect the hd6940 to at least be able to do the 1024x768x16 windowed mode
of the game ; it wouldn't surprise me if that's the -only- resolution it
will do (just like the hd5670) ; equally, I'm not going to be surprised
if it doesn't...

...but, it would be useful to know either way =)....

Cheers!

I have a question, where can I get the install client, cz when i press download with crosstie, it's asking for installation guide.

Can somebody help me? plz

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