CrossOver Support - Community Forums

Important Information These are community forums and not official technical support. If you need official support: Contact Us

CrossOver Games
Archived Discussion about CrossOver Games, Forum closed.

The following comments are owned by whoever posted them. We are not responsible for them in any way.

Prince of Persia: cannot connect to internet...

I just installed the new PoP: Forgotten sands (steam). Installation went fine. When I try to launch the game, and I get error message:

"An internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your internet connection is functional and try again."

Well, my internet connection IS functional.

Any ideas?

Thanks.

Edit, this gets dumped to console when trying to launch the game:

2010-06-12 11:08:55 [ 19] [DEBUG ] main.cpp (1003) :
--------------------- Network information ----------------------
Network summary:
! DNS Server may be unavailable or inaccessible.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
! Network problems where detected - you may experience problems connecting to the Ubisoft servers. !
! There is no general solution to the problem(s) listed above. !
! Please contact your internet service provider for help. !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Operating system: Windows

Adapter name: lo
Adapter index: 2 (0x2)
Adapter id: eth0
Adapter Desc: eth0
Adapter medium: unknown
Adapter Flags: 0
Adapter MTU: 16436
Adapter type: MIB_IF_TYPE_ETHERNET
Adapter IfType: IF_TYPE_SOFTWARE_LOOPBACK
Adapter Status: IfOperStatusUp
Adapter Addr: 0-1b-fc-84-5-93
Adapter DNS: None
IP Address: 80.223.90.55 mask: 255.255.240.0
Gateway: 80.223.80.1
DHCP Enabled: No Have Wins: No

Adapter name: lo
Adapter index: 3 (0x3)
Adapter id: virbr0
Adapter Desc: virbr0
Adapter medium: unknown
Adapter Flags: 0
Adapter MTU: 16436
Adapter type: MIB_IF_TYPE_ETHERNET
Adapter IfType: IF_TYPE_SOFTWARE_LOOPBACK
Adapter Status: IfOperStatusUp
Adapter Addr: 0-0-0-0-0-0
Adapter DNS: None
IP Address: 192.168.122.1 mask: 255.255.255.0
Gateway:
DHCP Enabled: No Have Wins: No

Routing table:
Destination Netmask Nexthop Interface Metric Proto Type Age


    0.0.0.0           0.0.0.0       80.223.80.1          2         0        PROTO_IP_LOCAL  REMOTE_ROUTE         0s  
169.254.0.0       255.255.0.0           0.0.0.0          2         0        PROTO_IP_LOCAL   LOCAL_ROUTE         0s  
80.223.80.0     255.255.240.0           0.0.0.0          2         0        PROTO_IP_LOCAL   LOCAL_ROUTE         0s  

192.168.122.0 255.255.255.0 0.0.0.0 3 0 PROTO_IP_LOCAL LOCAL_ROUTE 0s

2010-06-12 11:08:55 [ 19] [DEBUG ] main.cpp (955) : creating instance mutex
2010-06-12 11:08:55 [ 19] [DEBUG ] main.cpp (962) : waiting for existing instance mutex
2010-06-12 11:08:55 [ 19] [DEBUG ] LoginHelper.cpp (118) : Failed to decrypt the user password
2010-06-12 11:08:55 [ 42] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt
2010-06-12 11:08:55 [ 71] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-06-12 11:08:55 [ 71] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-06-12 11:08:55 [ 71] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com:80
2010-06-12 11:08:56 [ 42] [DEBUG ] PatchDownloader2.cpp (385) : failed to get http://static3.cdn.ubi.com/orbit/patches_launcher/latest.txt, patching will not work, trying to start app anyway
2010-06-12 11:08:56 [ 42] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt
2010-06-12 11:08:56 [ 60] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-06-12 11:08:56 [ 60] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-06-12 11:08:56 [ 60] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com:80
2010-06-12 11:08:56 [ 42] [DEBUG ] PatchDownloader2.cpp (385) : failed to get http://static3.cdn.ubi.com/orbit/products/11/latest.txt, patching will not work, trying to start app anyway

ahh, i heard about this. they are requiring a persistant net connection to play the game. something is blocking you from getting the connection. do you have the ports it wants to access blocked?

chris bulman wrote:

do you have the ports it wants to access blocked?

No idea. That is, I don't even have no idea what ports should be open in the first place...

Please Note: This Forum is for non-application specific questions relating to installation/configuration of CrossOver. All application-specific posts to this Forum will be moved to their appropriate Compatibility Center Forum.

CrossOver Forums: the place to discuss running Windows applications on Mac and Linux

CodeWeavers or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in our Privacy Policy. You accept the use of cookies or other identifiers by clicking the Acknowledge button.
Please Wait...
eyJjb3VudHJ5IjoiVVMiLCJsYW5nIjoiZW4iLCJjYXJ0IjowLCJ0enMiOi01LCJjZG4iOiJodHRwczpcL1wvbWVkaWEuY29kZXdlYXZlcnMuY29tXC9wdWJcL2Nyb3Nzb3Zlclwvd2Vic2l0ZSIsImNkbnRzIjoxNzA4NjEzODE4LCJjc3JmX3Rva2VuIjoiY0hONVVhSzdMZE42ZW15bSIsImdkcHIiOjB9