CrossOver Support - Community Forums

Hi A little wake up call.. for the suport team :)

i was browsing the Ticket System and there is a lot of tikets there is not close... all the way back to 2002...
like 2007 Ticket 318749 (Poor Graphic Performance in World Of Warcraft )

I think it mebi time for a little summer clening in the Ticket System..
and close some of the real old Assigned and Pending ticket's

Best regarts
Hugorm

Y i am word blind

still need cleaning now it look like a christmas clening insted...

Best regarts
Hugorm

Y i am word blind

I don't really know what it is you are expecting here.

We typically don't go through and just close tickets. The only time we close them is when we have confirmation from the author of the ticket that the issue is closed (and sometimes we don't close tickets then).

I have closed the ticket you mentioned in your original post. But, this isn't our "normal" practice. The only time we "see" tickets is if the author of the ticket responds to them so that they come back to us. Otherwise, they remain open in a status of "waiting for an answer". In the case of the mentioned ticket, our staff had responded twice and received no response from the user so a "waiting for an answer" status is not a bad one.

It would take a massive amount of man hours to close down tickets that we were waiting for responses on. Quite frankly, our time is better spent by helping customers that are responding. On top of that, we have the opinion that automatically closing tickets when they become 'stale' is poor form.