CrossOver Support - Community Forums

Important Information These are community forums and not official technical support. If you need official support: Contact Us

CrossOver Linux
Discussion about CrossOver Linux

The following comments are owned by whoever posted them. We are not responsible for them in any way.

Back to Threads Reply to Thread

"Lame Duck" too much?

Best I can tell, Lame Duck giveaway may not have been the best thing for Codeweavers. I haven't been on the forum before their "Lame Duck" giveaway, so I don't know how helpful or responsive the representatives of the company were to their paid customers previously. But, i can say from my experience since I tried the "free" program, that receiving help to get the program to "work" has been a very frustrating experience. Maybe I haven't used the correct channels or worded questions right... but still, one would think that there would at least be some direction given as per links, documentation, rtfm, whatever. Nothing. No reply. And, my questions pertain to major popular windows programs (Quicken and Photoshop), not some obscure program.

I've since channeled my time into converting my Quicken files into another program that will run natively on Linux.

Sad thing for Codeweavers is; (in my opinion) potential clients will give their program a try (with the generous free giveaway), and if it doesn't work "out of the box", most will delete it from their computer. And, If they see references to the program in the future, will remember that they tried it, had a bad experience, and won't give it another shot. That is a permanently lost customer for Codeweaver.

Some potential users will put more effort into getting the program to work, and will actually read manuals, posts, tickets.. etc. I am one of those users. Though I can't say I've exhausted the potential resources that might be out there, I am very discouraged by the lack of discourse or rather, the selective discourse that I see on the forums from the associates of codeweavers. I see so many reasonable questions being asked.. that just sit there unanswered and eventually buried.

I am aware, of course, of the terrible burden of work that has been brought upon Codeweavers by the software giveaway. I can't imagine the time and effort they are putting in now.. trying to keep everyone happy and update code. I'm sure I'm stating the obvious. But, my frustration compelled me to say something because I really do want this software to succeed.

As it is, I will pursue different avenues for my personal needs for the time being. I will check back for progress, and I wish Codeweavers the best of luck!

Harris

In fact we have seen a spike in activity after our day of free giveaways. However, for support please use the ticket system at http://www.codeweavers.com/support/tickets/browse/ . The forums are intended as a convenience for our users to talk to each other. We at the CodeWeavers staff read them too, and before the Lame Duck offer we were able to at least read all the posts, but now the support people are pretty busy with tickets, so we can't keep track with all the forum posts any longer :-/

Stefan,

Thanks for the reply. Of course, in fairness, I didn't try submitting a ticket?!

Somehow I had figured that my questions would be common ones and that I would be able to find my answers in a faq or the forums. I didn't want to ask redundant questions in a ticket.

Thanks for the clarification. I'm sure you guys are swamped! Good luck. And I do appreciate the chance to try your software.

Harris

Please Note: This Forum is for non-application specific questions relating to installation/configuration of CrossOver. All application-specific posts to this Forum will be moved to their appropriate Compatibility Center Forum.

CrossOver Forums: the place to discuss running Windows applications on Mac and Linux

CodeWeavers or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in our Privacy Policy. You accept the use of cookies or other identifiers by clicking the Acknowledge button.
Please Wait...
eyJjb3VudHJ5IjoiVVMiLCJsYW5nIjoiZW4iLCJjYXJ0IjowLCJ0enMiOi01LCJjZG4iOiJodHRwczpcL1wvbWVkaWEuY29kZXdlYXZlcnMuY29tXC9wdWJcL2Nyb3Nzb3Zlclwvd2Vic2l0ZSIsImNkbnRzIjoxNzA4NjEzODE4LCJjc3JmX3Rva2VuIjoiSkpVSjhyWFBoZlNGWmVmbiIsImdkcHIiOjB9