I have the same issue and actually just submitted an expert support ticket. Each time when starting an office application it tries to reconfigure things and then asks to revalidate the office copy. This works for me and it does eventually start the application (though with a more than 1-minute startup delay). Most of the times, closing the application will result in a wineserver crash. The next time starting any office application it just goes through the same reconfiguration process. Reverting to 17.5.1 and reinstalling the bottle from an archive was the only workaround for me.
What you are describing sounds like correct Office behavior. When you install Office 2010, it will ask for a product key during the initial installation process. The incorrect behavior was asking to reactivate an existing bottle - we hope that some changes we made in 18.5 have fixed this problem for customers with bottles created on CrossOver 17.x and earlier, but we have gotten a wide array of different descriptions of what customers are seeing, so unfortunately cannot guarantee that the fixes will work for every customer.
This issue has caused our team a great deal of frustration, in part because we are seeing the correct behavior now internally - if any customer is seeing an issue with this on 18.5, I would encourage you to send in a support ticket so that we can gather more information.
I think I have the same problem, but it seems to work alright on crossover 18.1.0
In 18.1.0 it does tries to validate the registration with a pop-up on whether you want to do this by phone or internet., which seems to work most of the time if you pick internet
in 18.5.0 it just crashes.
This issue has been forwarded to the Official CodeWeavers Ticket System. If you have observed this issue and would like to report it as well, please open a support ticket or send an email to firstname.lastname@example.org with a description of what you are seeing and a link to this post.
Thank you! The CodeWeavers Team
Posted 2019-03-26 12:33
· edited by Anna Lasky on 2019-03-26 15:31
To be clear, this is with an existing bottle, with Office 2010 already installed.
Running an app should just bring up the app (this works with Crossover 17.5.1), but with 18.* it tries doing an "initial install". It shouldn't need to do an initial install-- the app is already installed.
Best wishes to the dev team in tracking this down!
I have a bottle with an activated Office 2010, too, which ran a long time without any issues from 17.5.0 onwards. I got the activation screen with 18.5.0. Downgrading to 18.1.0 helped; no more activation screen.
I see same problem with Office 2016. With cx-18.1, I was working well, never questions about activation. Upgrading to cx-18.5, causes a request for activation. When I try that, with my username that the university provides, I get a "white screen of death" symptom, where the activation process stops dead.
Downgrading to cx-18.1 seems to help, however it does some "magic" on the MS Office bottle and Word says "Product Activated: Restart any open office applications to apply the changes". After that, however, closing Winword and restarting seems to work OK.
Strange... just for tests I upgraded from 18.1 to 18.5 once again, and after killing the wineserver still running from 18.1 everything works now with 18.5 without asking for activation again.
So, I'm running my Office 2010 with 18.5 now without any problems! :)
Please Note: This Forum is for non-application specific questions relating to installation/configuration of CrossOver. All application-specific posts to this Forum will be moved to their appropriate Compatibility Center Forum.
CrossOver Forums: the place to discuss running Windows applications on Mac and Linux
We're rebels. We're misfits. But mostly, we're software liberators. And we're very, very good at what we do. We have to be. Lots of developers work with open source, but only a tiny fraction of those are good enough to get software that was designed for one platform to work on another one. We invented CrossOver software - a unique approach to cross-platform compatibility that does not require dual-boot or another OS license. We launched PortJump to help app and game developers broaden their market beyond Windows® users. And we launched ExecMode to help organizations solve really ugly technical challenges.