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Quicken 2017 - Page fault on Account Updates
Richard Durso
Posted 2017-08-26 10:55
Been using Quicken 2017 for months, Quicken just applied a self update (R10) which reported success.  Quicken seems to run fine until I try to use "Update now" (download transactions) once I enter the Vault Password and click [OK]  I get the exception below.  Happens with any account I try.  Happens after computer restarted.    I can reproduce this every time.

Unhandled exception: page fault on write access to 0x00000000 in 32-bit code (0x10013eae).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:10013eae ESP:0033ec5c EBP:0033ec68 EFLAGS:00010287(  R- --  I S - -P-C)
 EAX:00000000 EBX:7b638990 ECX:00530455 EDX:c0000021
 ESI:7ffdf000 EDI:7effe200
Stack dump:
0x0033ec5c:  0053044c 00000000 00000000 0033ec7c
0x0033ec6c:  10013ed5 00000000 0053044c 0000a200
0x0033ec7c:  0033eca8 10011cea 00000000 0053044c
0x0033ec8c:  0000a200 0053044c 00000400 00000510
0x0033ec9c:  00000000 00000000 00640208 0033ece0
0x0033ecac:  1001160b 0053004c 0053015c 00640000
Backtrace:
=>0 0x10013eae (0x0033ec68)
  1 0x10013ed5 (0x0033ec7c)
  2 0x10011cea (0x0033eca8)
  3 0x1001160b (0x0033ece0)
  4 0x1000b41b (0x0033ed4c)
  5 0x1000a79b (0x0033eda0)
  6 0x1000ac1a (0x0033efec)
  7 0x1000a972 (0x0033f010)
  8 0x1000a5e3 (0x0033f02c)
  9 0x1000c95b (0x0033f058)
  10 0x1000c704 (0x0033f068)
  11 0x1000d000 (0x0033f0cc)
  12 0x1000a5be (0x0033f2ec)
  13 0x10002a4c (0x0033fe30)
  14 0x100038dd (0x0033fe4c)
  15 0x7effe21c in rundll32 (+0xe21b) (0x0033fe78)
  16 0x00000000 (0x0033fea8)
  17 0x7bc7c9c0 call_thread_func_wrapper+0xb() in ntdll (0x0033fec8)
  18 0x7bc7f7b1 call_thread_func+0xb0() in ntdll (0x0033ffa8)
  19 0x7bc7c99e RtlRaiseException+0x21() in ntdll (0x0033ffc8)
  20 0x7bc51a37 call_dll_entry_point+0x3b6() in ntdll (0x0033ffe8)
  21 0xf75b379d wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000)
  22 0xf75b3900 wine_switch_to_stack+0x1f() in libwine.so.1 (0xff8c0678)
  23 0x7bc575cd LdrInitializeThunk+0x22c() in ntdll (0xff8c06b8)
  24 0x7b4668d1 __wine_kernel_init+0x990() in kernel32 (0xff8c15a8)
  25 0x7bc58393 __wine_process_init+0x152() in ntdll (0xff8c1618)
  26 0xf75b1b63 wine_init+0x292() in libwine.so.1 (0xff8c1668)
  27 0x7c000a9a main+0x79() in <wine-loader> (0xff8c1aa8)
  28 0xf73ad1d3 __libc_start_main+0xf2() in libc.so.6 (0x00000000)
0x10013eae: movb	%cl,0x0(%eax)
Modules:
Module	Address			Debug info	Name (53 modules)
ELF	7b400000-7b7e0000	Dwarf           kernel32<elf>
  \-PE	7b410000-7b7e0000	\               kernel32
ELF	7bc00000-7bcf2000	Dwarf           ntdll<elf>
  \-PE	7bc10000-7bcf2000	\               ntdll
ELF	7c000000-7c003000	Dwarf           <wine-loader>
ELF	7e08b000-7e092000	Deferred        libxfixes.so.3
ELF	7e092000-7e09d000	Deferred        libxcursor.so.1
ELF	7e09d000-7e0b0000	Deferred        libxi.so.6
ELF	7e0b0000-7e0bd000	Deferred        libxrandr.so.2
ELF	7e0bd000-7e0c9000	Deferred        libxrender.so.1
ELF	7e0c9000-7e0d0000	Deferred        libxxf86vm.so.1
ELF	7e0d0000-7e0fb000	Deferred        libxcb.so.1
ELF	7e0fb000-7e248000	Deferred        libx11.so.6
ELF	7e2c2000-7e2c6000	Deferred        libxcomposite.so.1
ELF	7e2c6000-7e2ca000	Deferred        libxinerama.so.1
ELF	7e2ca000-7e2d1000	Deferred        libxdmcp.so.6
ELF	7e2d1000-7e35d000	Deferred        winex11<elf>
  \-PE	7e2e0000-7e35d000	\               winex11
ELF	7e35d000-7e380000	Deferred        imm32<elf>
  \-PE	7e360000-7e380000	\               imm32
ELF	7e685000-7e6b7000	Deferred        libexpat.so.1
ELF	7e6b7000-7e701000	Deferred        libfontconfig.so.1
ELF	7e701000-7e779000	Deferred        libpcre.so.1
ELF	7e779000-7e8a5000	Deferred        libglib-2.0.so.0
ELF	7e8a5000-7e940000	Deferred        libharfbuzz.so.0
ELF	7e940000-7e97d000	Deferred        libpng16.so.16
ELF	7e97d000-7e98e000	Deferred        libbz2.so.1.0
ELF	7e98e000-7e9a7000	Deferred        libz.so.1
ELF	7e9a7000-7ea74000	Deferred        libfreetype.so.6
ELF	7ea75000-7ea8a000	Deferred        libxext.so.6
ELF	7eaad000-7eb25000	Deferred        advapi32<elf>
  \-PE	7eac0000-7eb25000	\               advapi32
ELF	7eb25000-7ec55000	Deferred        gdi32<elf>
  \-PE	7eb30000-7ec55000	\               gdi32
ELF	7ec55000-7eda6000	Deferred        user32<elf>
  \-PE	7ec70000-7eda6000	\               user32
ELF	7eda6000-7edb9000	Deferred        libnss_files.so.2
ELF	7edb9000-7edd3000	Deferred        libnsl.so.1
ELF	7ef6b000-7efc7000	Deferred        libm.so.6
ELF	7efc7000-7efcb000	Deferred        libxau.so.6
ELF	7efd3000-7efec000	Deferred        version<elf>
  \-PE	7efe0000-7efec000	\               version
ELF	7efec000-7f000000	Dwarf           rundll32<elf>
  \-PE	7eff0000-7f000000	\               rundll32
ELF	f7380000-f738e000	Deferred        libnss_nis.so.2
ELF	f7390000-f7395000	Deferred        libdl.so.2
ELF	f7395000-f7554000	Dwarf           libc.so.6
ELF	f7554000-f7572000	Deferred        libpthread.so.0
ELF	f7576000-f7580000	Deferred        libnss_compat.so.2
ELF	f75a2000-f75ab000	Deferred        librt.so.1
ELF	f75ab000-f7762000	Dwarf           libwine.so.1
ELF	f7764000-f7789000	Deferred        ld-linux.so.2
ELF	f778c000-f778d000	Deferred        [vdso].so
Threads:
process  tid      prio (all id:s are in hex)
00000008 winewrapper.exe
	00000009    0
0000000c services.exe
	0000005e    0
	0000005d    0
	00000023    0
	0000001b    0
	0000000e    0
	0000000d    0
00000019 winedevice.exe
	00000027    0
	0000001e    0
	0000001d    0
	0000001a    0
00000021 plugplay.exe
	00000026    0
	00000025    0
	00000022    0
00000028 explorer.exe
	0000002d    0
	0000002c    0
	0000002b    0
	0000002a    0
	00000029    0
0000002e qw.exe
	0000009d    0
	0000009b    0
	0000009a    0
	00000097    0
	0000008f    0
	0000008c    0
	0000008b    0
	0000008a    0
	00000089    0
	00000088    0
	00000087    0
	00000086    0
	00000085    0
	00000084    0
	00000083    0
	00000082    0
	00000081   -1
	00000080    0
	0000007f    0
	0000007d    0
	0000007c   -1
	0000007b   -1
	0000007a    0
	00000079    0
	00000078    0
	00000077    0
	00000076    0
	00000075    0
	00000074    0
	00000073    0
	00000072    0
	00000071    0
	00000070    0
	0000006f    0
	0000006e    0
	0000006d    0
	0000006c    0
	0000006b    0
	0000006a    0
	00000051    0
	0000004e    0
	0000004d    0
	0000004c    0
	0000004b    0
	0000003f    0
	0000003d    0
	0000003b    0
	0000003a    0
	00000039    0
	00000038    0
	00000037    0
	00000036    0
	00000034    0
	00000033    0
	00000032    0
	00000031    2
	00000030    0
	0000002f    0
0000005b rpcss.exe
	00000067    0
	00000066    0
	00000065    0
	00000064    0
	00000063    0
	00000061    0
	00000060    0
	0000005f    0
	0000005c    0
00000098 (D) C:\windows\system32\rundll32.exe
	0000009c    0
	00000099    0 <==
0000009e rundll32.exe
	000000a0    0
	0000009f    0
System information:
    Wine build: cxoffice-16.2.0beta1rc4-15-g560ebbf
    Platform: i386
    Version: Windows 7
    Host system: Linux
    Host version: 4.12.8-2-ARCH

-----
This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
Andre Sirois
Posted 2017-08-26 11:25
Two things first, I think we might be in the wrong forum, but I will still try to explain what I have done.

One my Quicken 2017 says that I have the latest version so no updates are available. Yet I am showing Quicken 2017 at R1, build 26.1.1.12.

I am running LinuxMint 18.2.

Now when I go on the bank site and ask to download, it will download in the temp folder in the sub-folder mozilla_"myname0" .

In the meantime it ask me to turn off current file and I indicate no. If I indicate yes it stops Quicken and nothing else happens until I restart the program.

Then once reopened nothing happens, so I go in the File menu, click on File Import which opens the sub-menu and there I click on "Web Connect (.QFX) File... and the whole file is then imported as it used to do before those updates and works like it always did.

Up until somebody comes up with a better solution, that is the way I get around the problem and it does the reconciliation and all the other tasks.


-----
This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
Thomas Mercer
Posted 2017-09-08 19:11
I have just about the same problem on Ubuntu Linux 16.0.4 Crossover 16.2.0-1.  There is an error with rundll32.exe and then with qw.exe.  It happens anytime I attempt to use the "Onestep Update" function.
-----
This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
John Tashiro
Posted 2017-09-09 09:05
I have same issue with Quicken 2017 R10 upgrade-  account update throws an rundll32 exception.  I've upgraded Crossover 6.2.5, and still same issue occurs.  Please codeweavers can you look at this new issue.
-----
This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
Thomas Mercer
Posted 2017-09-09 15:09
I tried the work around of downloading the file (.QFX) from my bank and then using >File>Import>Quicken .QFX File to import it but I get the same rundll32.exe failure.  This means Quicken is totally useless.  Codeweavers!!!  Please fix ASAP!!!!
Josh DuBois
Josh DuBois  Staff Member
Posted 2017-09-09 20:48
This has a resolution in CrossOver 17 beta 3, which is in our beta center now.  It requires setting some registry keys or performing a reinstall, but the beta will let Quicken run.  I will forward a couple of the above posts to our support team for access to the beta for anyone who is not in our beta program already.  Otherwise, this should be resolve in the upcoming CrossOver 17.
Jim Wachter
Posted 2017-09-26 16:48
Getting this same message in Quicken 2016 after upgrade to patch 13.

On Crossover 16.2.5. Am I going to have to repurchase Crossover 17 to get Quicken to work? Not sure when my support runs out.

Please Note: This Forum is for non-application specific questions relating to installation/configuration of CrossOver. All application-specific posts to this Forum will be moved to their appropriate Compatibility Center Forum.

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