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Office 2010 doesn't run after upgrade to crossover 18
Marcelo Fernandes Vianna
Posted 2018-11-14 11:00
After upgrading to crossover 18 Office 2010 complains about licences.

After upgrading to crossover 18, when I try to run Excel, for example, it fist states it needs to configure files, etc, then finishes saying that it cannot verify the necessary licence.

If I revert the installation to crossover 17.5.0 everything gets back to normal.

Additional data:
Linux Fedora 27, Kernel 4.16.18

Thanks,
Geoffrey Vaughan
Posted 2018-11-28 13:18

I also see this issue.  

Running with crossover 17.5.1,  MS Office 2010 apps (excel, powerpoint, word, and outlook) work fine.   With crossover 18.0.0, they crash before getting fully started up.

Some of the apps attempt to perform an initial install, but they still don't run.


Anna Lasky
Anna Lasky  Staff Member
Posted 2018-11-28 14:07
Hi Geoffrey,

What happens when the apps "attempt to perform an initial install"?  Does it ask you for a product key or say that Office is "configuring" things?

Thanks,
Anna
Harm van Bakel
Posted 2018-12-08 14:49
I have the same issue and actually just submitted an expert support ticket. Each time when starting an office application it tries to reconfigure things and then asks to revalidate the office copy. This works for me and it does eventually start the application (though with a more than 1-minute startup delay). Most of the times, closing the application will result in a wineserver crash. The next time starting any office application it just goes through the same reconfiguration process. Reverting to 17.5.1 and reinstalling the bottle from an archive was the only workaround for me.
Niklas Mellegård
Posted 2018-12-12 02:02
Exactly the same problem for me. Other applications (e.g. Enterprise Architect) still work without a problem.

Please, report back here if you find a solution!

/Niklas
Steven Debets
Posted 2018-12-27 11:07
Same issue here ....
Tried installing in a Win7 bottle, but the install would not finish.

Now trying the sugested 17.5 solution.
Thomas Bartschies
Posted 2019-02-05 14:30
Same problem here. Still waiting for a solution.
Geoffrey Vaughan
Posted 2019-03-26 10:39

Anna,

Office asks for a product key during the "initial install" step.
This occurs with all of the Crossover 18.*  releases, including 18.5.0.

Be well,
Geoff

Anna Lasky
Anna Lasky  Staff Member
Posted 2019-03-26 10:48
Hi Geoffrey,

What you are describing sounds like correct Office behavior.  When you install Office 2010, it will ask for a product key during the initial installation process.  The incorrect behavior was asking to reactivate an existing bottle - we hope that some changes we made in 18.5 have fixed this problem for customers with bottles created on CrossOver 17.x and earlier, but we have gotten a wide array of different descriptions of what customers are seeing, so unfortunately cannot guarantee that the fixes will work for every customer.  

This issue has caused our team a great deal of frustration, in part because we are seeing the correct behavior now internally - if any customer is seeing an issue with this on 18.5, I would encourage you to send in a support ticket so that we can gather more information.

Thanks,
Anna
TNI
Posted 2019-03-26 12:33
I think I have the same problem, but it seems to work alright on crossover 18.1.0
In 18.1.0 it does tries to validate the registration with a pop-up on whether you want to do this by phone or internet., which seems to work most of the time if you pick internet

in 18.5.0 it just crashes.


-----
This issue has been forwarded to the Official CodeWeavers Ticket System.  If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team
Geoffrey Vaughan
Posted 2019-03-27 10:39

Anna,

To be clear, this is with an existing bottle, with Office 2010 already installed.

Running an app should just bring up the app (this works with Crossover 17.5.1), but with 18.*  it tries doing an "initial install".   It shouldn't need to do an initial install-- the app is already installed.

Best wishes to the dev team in tracking this down!

Be well,
Geoff
Dirk Möbius
Posted 2019-04-01 06:43
I have a bottle with an activated Office 2010, too, which ran a long time without any issues from 17.5.0 onwards. I got the activation screen with 18.5.0. Downgrading to 18.1.0 helped; no more activation screen.
Paul Johnson
Posted 2019-04-01 12:02
I see same problem with Office 2016. With cx-18.1, I was working well, never questions about activation. Upgrading to cx-18.5, causes a request for activation. When I try that, with my username that the university provides, I get a "white screen of death" symptom, where the activation process stops dead.

Downgrading to cx-18.1 seems to help, however it does some "magic" on the MS Office bottle and Word says "Product Activated: Restart any open office applications to apply the changes".  After that, however, closing Winword and restarting seems to work OK.
Dirk Möbius
Posted 2019-04-03 06:13
Strange... just for tests I upgraded from 18.1 to 18.5 once again, and after killing the wineserver still running from 18.1 everything works now with 18.5 without asking for activation again.
So, I'm running my Office 2010 with 18.5 now without any problems! :)

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