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office o365 (2016), error when running any of the apps, win7 bottle, f29 host, xover 18.5
aappddeevv
Posted 2019-04-07 11:10
This is an extract from the crash log save via the run command. For example, winword shows the splash screen but then crashes shortly after.

Here's the top of the microsoft log. The crash log seems to be in an infinite loop with the last .ddl being msxml that is mentioned.

Office 2007 runs fine.

Thoughts?

Unhandled exception: 0xe0000002 in 32-bit code (0x7b43dabc).
Register dump:
CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
EIP:7b43dabc ESP:0d83f934 EBP:0d83f9a8 EFLAGS:00000212(   - --  I   -A- - )
EAX:7b42a76d EBX:7b63eb54 ECX:7b43da30 EDX:00000000
ESI:00000000 EDI:0021d5e8
Stack dump:
0x0d83f934:  00000000 0d83f9b0 03845bad e0000002
0x0d83f944:  00000000 00000000 7b43dabc 00000000
0x0d83f954:  0021d5e8 0398f195 03c483d8 00000000
0x0d83f964:  010833c0 00000001 04414eb3 04414c11
0x0d83f974:  00000000 0ce377a0 0d83f9cc 0d83f9a0
0x0d83f984:  0d83f9b0 05e4f308 ffffffff 0d83f9bc
Backtrace:
=>0 0x7b43dabc GetFirmwareEnvironmentVariableW+0x12c() in kernel32 (0x0d83f9a8)
 1 0x046efd86 (0x0d83f9f8)
 2 0x04414989 (0x0d83fa30)
 3 0x04413f40 (0x0d83fec8)
 4 0x04413a22 (0x0d83fedc)
 5 0x7bca39e0 call_thread_func_wrapper+0xb() in ntdll (0x0d83feec)
 6 0x7bca72c8 RtlCaptureStackBackTrace+0x1f7() in ntdll (0x0d83ffdc)
 7 0x7bca39d2 call_thread_exit_func+0x31() in ntdll (0x0d83ffec)
0x7b43dabc GetFirmwareEnvironmentVariableW+0x12c in kernel32: addl $12,%esp
Module
Robert Auch
Robert Auch Nigh-invincible Supreme Raging Atomic Dragon Turbo Chief Senior Advocate
Posted 2019-04-10 13:56
What's the full .exe name of the office installer you used, and maybe the MD5sum too?

4ba61a05340d2301b4c67322a54149fd  Setup.X86.en-us_O365ProPlusRetail_0d345d7f-373d-429d-ac1d-6fe2c510f027_TX_PR_b_64_.exe

Mine is crashing with a "repair error" on Ubuntu 18.04, but I'm kind of thinking there's a conflicting 32-bit or 64-bit Unix library in place causing my issues, we've been slowly hunting it down when I've had time to interface with support.
aappddeevv
Posted 2019-04-10 15:16
I think I zapped the installer (multiple o365 accounts) but I could download it again. I tried several installers and they all have an error at that function including 2013 installers it looks like.
D Jacobs
Posted 2019-04-10 21:02
Im slightly offtopic but HOW do you use the online update features of O365 ? I install and run some of them but updates are nowhere to see ..

greets Dag !
aappddeevv
Posted 2019-04-11 10:22
You are way beyond what I have going...😊
nvaert1986 Advocate
Posted 2019-04-12 15:50
Are you using a 32-bit or 64-bit bottle, because it only works with a 32-bit bottle and a 32-bit Office binary.
D Jacobs
Posted 2019-04-15 21:34
Online update you mean ?
aappddeevv
Posted 2019-04-20 07:57
I'm using 32-bit for both bottle and office.

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