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CD Helper Runaway process

Hi There,

I'm having issues with a runaway process "CrossOver CD Helper" eating up CPU. I'm running latest CrossOver 19.0.2 on a Mac mini I recently updated to Catalina 10.15.5.

Anyone else seeing this? And anything I can do on my end except to kill it when I spot it?

-Andy

Yes, just noticed it today. My MacBook Pro was on my lap and getting really hot with the fans going full bore. I looked in Activity Monitor and it was, "CrossOver CD Helper". Something I found on the internet said this was to help when you insert a Windows only CD or something like that. I quit the process in Activity Monitor and the fans immediately started spinning down, CPU usage went down and the temps began to reduce drastically.

How do we keep this process from happening in the first place? Is it a bug?

Am seeing this recently on my iMac 27, macOS 10.15.5 (19F96) the final release of Catalina.
CrossOver Version 19.0.2 (19.0.2.32222)
CrossOver CD Helper is running after a restart, 58% cpu, and I have not yet opened CrossOver (or the MYOB App).

SO: to remove CrossOver CD Helper from your next restart or login...
Select Preferences, User & Groups, Current User, your name, Login Items, select CrossOver CD Helper, then
Tap on the minus icon to remove it. It will no longer open automatically you login next time.

Ah, forgot to see where this file is stored, so you and I might get stuck next time you want to load a Microsoft App into Crossover!

https://www.dropbox.com/s/vcknsodxjj05qpd/CrossOver%20CD%20Helper%20%28Log%20In%20Item%29.png?dl=0

OK, I shutdown, restarted, and CrossOver CD Helper is still listed in LogIn Items.
I forgot to unlock the dialog box, show the change did not get captured.
The app location is: /Applications/CrossOver.app/Contents/Resources,
in case you need it...

However, after the restart, CrossOver CD Helper does not appear to be running, but is listed in Activity Monitor as active?...

I have same issue and situation as AndY, Mac mini, recently updated to Catalina (currently 10.15.5) and also recently updated to CrossOver 19.0.2 (from previous release I believe). The CrossOver CD Helper takes extremely much resources, that even without having started CrossOver. After a while in the Activity control it changes to red "does not respond". It works to kill the process. Or sometimes it may have helped to start CrossOver and close it, but uncertain. And the issue comes back next time I start the machine. I have downloaded (inside the CrossOver installation and download interface) software Microsoft Visual C++ Redistributable in a bottle recently, if that can be a reason for this error. I have not seen this issue earlier when installing Microsoft software, or in any way at all this issue with CrossOver. Looking forward to a robust solution.

I have the same issue since I updated to the latest version. I hope for a fix in the next release because is heating up my macbook pro.

Hello,

This is an issue we are investigating, the current mitigation is reverting to crossover 19.0.1. You will want to completely remove crossover 19.0.2.
https://www.codeweavers.com/support/wiki/mac/mactutorial/uninstall
make sure your bottles are archived or saved before uninstalling crossover.
If you have an account with us you should be able to download 19.0.1 from archives. https://www.codeweavers.com/account/downloads/archive

Even though CrossOver CD Helper is no longer in my Log In Items, and Cross Over was not running, CrossOver CD Helper kicked off and ran for 7 hours overnight...
This morning, it is listed in Activity Monitor as not responding.
During that 7 hrs, CrossOver CD Helper made 365 million Unix System calls!
I stopped it, via Activity Monitor, ran my MYOB dock icon (which opens CrossOver) and note that CrossOver CD Helper is running again, but is quiet.

Same here with MacBook Pro 2019 and Catalina 10.15.5

So no change, after about 14 days, iMac in operation, sleeping when not in use...
CrossOver CD Helper is totally inactive, in a (Not Responding) state in Activity Monitor.

Statistics pretty much unchanged
Unix System Calls: 48,018,275, up 4,008
Context Switches: 16,427,182, up 3,443
CPU Run Time: 29:51.43, up 0.10 only.
Faults: 8,478, up 2,194

I do not know what these mean, but here it is, for what its worth do those who do...

Same issue here, 2014 MacBook Pro. CD Helper actually becomes "Not Responding" in activity monitor on my end. I have to manually kill the process.

+1

Running into the same problem here.. and it's a brand new install of Crossover... O.O

Nice to know I'm not alone.. and the fix/workaround is simple enough... at least until I run crossover again.. then the CD Helper will run away again..

I'm finding it much worse under the new 10.15.6 update because the CD Helper app is generating a kernel panic about once a day on my iMac 27" Retina. Here's an excerpt from the panic log:

"macOSPanicString":"panic(cpu 6 caller 0xffffff801b2c23be): \"os_refcnt: overflow (rc=0xffffff803c96e7f0)\n\"@\/AppleInternal\/BuildRoot\/Library\/Caches\/com.apple.xbs\/Sources\/xnu\/xnu-6153.141.1\/libkern\/os\/refcnt.c:58\nBacktrace (CPU 6), Frame : Return Address\n0xffffff92231a3590 : 0xffffff801ab1a65d \n0xffffff92231a35e0 : 0xffffff801ac54a75 \n0xffffff92231a3620 : 0xffffff801ac465fe \n0xffffff92231a3670 : 0xffffff801aac0a40 \n0xffffff92231a3690 : 0xffffff801ab19d27 \n0xffffff92231a3790 : 0xffffff801ab1a117 \n0xffffff92231a37e0 : 0xffffff801b2c1abc \n0xffffff92231a3850 : 0xffffff801b2c23be \n0xffffff92231a3860 : 0xffffff801ac3d9e6 \n0xffffff92231a38a0 : 0xffffff7f9b61d350 \n0xffffff92231a38c0 : 0xffffff7f9b62296e \n0xffffff92231a3ac0 : 0xffffff7f9b623209 \n0xffffff92231a3bf0 : 0xffffff7f9b623a3b \n0xffffff92231a3c10 : 0xffffff801b2bf4c6 \n0xffffff92231a3c70 : 0xffffff801b071bcf \n0xffffff92231a3f40 : 0xffffff801b184c37 \n0xffffff92231a3fa0 : 0xffffff801aac1206 \n Kernel Extensions in backtrace:\n com.apple.AppleSystemPolicy(2.0)[35817FB0-E4C7-3D59-B16C-C0022B40041F]@0xffffff7f9b61b000->0xffffff7f9b628fff\n dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[CA079DB9-6FDB-3AB5-A5E5-506459E3F12E]@0xffffff7f9b587000\n dependency: com.apple.security.quarantine(4)[7B5214DB-6AA7-31AF-AC8D-BCC3AE5E8B32]@0xffffff7f9b60f000\n dependency: com.apple.security.sandbox(300.0)[266C0E34-3F6C-30CF-861E-B847B0406DDC]@0xffffff7f9b5b4000\n\nBSD process name corresponding to current thread: CrossOver CD Hel\n\nMac OS version:\n19G73\n\nKernel version:\nDarwin Kernel Version 19.6.0: Sun Jul 5 00:43:10 PDT 2020; root:xnu-6153.141.1~9\/RELEASE_X86_64\nKernel UUID: 783946EA-6F11-3647-BF90-787AEA14B954\nKernel slide: 0x000000001a800000\nKernel text base: 0xffffff801aa00000\n__HIB text base: 0xffffff801a900000\nSystem model name: iMac15,1 (Mac-FA842E06C61E91C5)\n

Same issue here. macOS 10.15.5.

If I open Activity Monitor.app and ask the CD Helper process to quit, it usually stays quit for a while (possibly until next reboot, but I haven't noticed).

Until there is a fix, if none of our CrossOver apps require emulated CDs or disk images, is it safe to rename or delete the CD Helper executable? I guess worst case you can always reinstall CrossOver to get it back.

I got a copy of the version 19.0.1 and replaced the application cd helper with the one extracted from 19.0.1 and now I don’t have the trouble anymore.

Great, after reverting to 19.0.1, my reason for CrossOver Mac is working again too (to play Steam - Quake Live). So maybe this is now my forever version :)

Over a month later and we don't have a fix for this major bug?

Waiting for the fix. ETA should be nice for the issue fix.

Any updates here? Got tired killing CD Helper each time a new filesystem is mounted.

Same problem as everyone else. 2019 MacBook 16”, Catalina (10.15.4 and 10.15.7).

I’ve disabled it as a login item, it starts anyway. When I kill the process it often comes back on it’s own without starting Crossover.

It’s constantly just cooking my CPU to the point where I’m close to uninstalling Crossover and just using Bootcamp.

Posts here go back to June, it’s almost mid-October, has there been any progress on fixing it? Are there enough CD drives in Macs these days to even need this? Maybe remove it and make it an optional add-on, idk but please help, I do appreciate your product even if this is making it hard to

I have the same issue. 2019 13-Inch Macbook Pro, MacOS 10.15.7. Seems like this shouldn't be so hard to resolve guys--why does the helper app restart itself on boot when it has been removed from allowable login items?? I can't imagine that is what is intended either by Apple or by Codeweavers!

Yes, a cumulative waste of energy/emissions is not a good thing in 2020, I think this should be prioritised. Today I was wondering why my laptop was running hot and it was actually this CD Helper, CrossOver 20. Can I suggest default to disabled support for CDs?

Same for me -
MacOS 10.15.7
I removed today CrossOver CD Helper from Log In
After some restart of my MBP16 core i9 - I can ear the fans running fast and it is most of the time because of this app.
After killing it manually, fans are OK after some seconds and CPU back to 1-6% when "idle".
Hope this will be solve soon

At last someone else saw the same problem and solution! Now I feel a lot less daft!!!

Hi Alain - What version of CrossOver are you running? We included a fix for this in 20.0.1 and 20.0.2.

Thanks,
Meredith

I'm having the same problem with CD Helper I need to force quit it on a daily basis and I'm using CrossOver 20.0.2 I have an iMac & MacBook

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