Just wanted to reply here in case you are somehow missing our tickets. I take complaints
very seriously, and while I have to accept that Wine, and therefore CrossOver is imperfect,
I refuse to accept any flaws in our work with customers.
I've reviewed your support ticket, and this is what I found:
4 hours to first response, with a concrete suggestion
2 hours to respond to your second query
37 minutes to respond to your third query, with an alternate suggestion,
said suggestion coming from the CEO of the company
< 1 day between the point you replied with new information, as the problem
had changed, and the point where you went ballistic.
I also see clear evidence that Jack, independent of the 2 other people working
on your issue for you, did his level best to help you here in the forum.
Again, I am not sure what speed of response you were looking for, or what gave you
the sense that no one here cared. I'm very sorry that you got that impression.
But, to be very honest, I am very pleased with and proud of our support team here;
I think they responded quickly and well.
So the honest truth is that this is the very best we can do, and if it does
not meet your standard, you really should turn to alternate solutions.