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Jet Runtime Error

Having issues with a phone system programmer on specific machines, appears to revolve around screen resolution. The program works just fine on Macs that don't have the newer 4K displays, however, I receive the following error on newer machines:

JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x4cf5e055
Please, contact the vendor of the application. Extra information about error is saved in the "jet_err_60.txt" file

Can't find the text file, and don't know where to start with the error code.

Is there a package that I can install so the newer machines can run the program without crashing, or setting to change, or a file that I could modify to force a set resolution?

Thanks in advance

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