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Windows Application unknown to Crossover;

Using Crossover to run an old 32 bit Quicken 2009 program on my MacBook Pro, also old.  This is the only windows program I use.  After a recent update to Catalina OS I'm no longer able to access the Quicken program but Crossover still opens.  To open my Quicken I must first convert to a Quicken 2013 (windows version) But Crossover shows it as an unlisted application and unknown to Crossover.  It also asks to select either Installer File or Folder.  After selecting the application on the desktop, I continue with the install and get the following message  "cxbottle:error: unable to create the 'QW2013DLX.exe-5' bottle in '/Users/owner/Library/Application Support/CrossOver/Bottles/QW2013DLX.exe-5'       Continuing with the install may produce unpredictable results.            I know nothing of "bottles"  and I've no clue what to do now.
Hi Joyce,

What version of CrossOver are you using? And are you running antivirus software?

Best,
Meredith
Running CrossOver - 2   ver 17.5.1    and antivirus from Geek Squad/Best Buy   WebRoot    3.2.41
Hi Joyce,

You will need to use CrossOver 19 or later on Catalina. It's also possible that your antivirus is causing trouble; please see this article for more information: https://www.codeweavers.com/support/wiki/mac/mactutorial/bitdefender

If you're still having trouble, please open a support ticket.

Best,
Meredith

Please Note: This Forum is for non-application specific questions relating to installation/configuration of CrossOver. All application-specific posts to this Forum will be moved to their appropriate Compatibility Center Forum.

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