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Which app are you talking about? Whatever app it is, if it has a
database entry here (apparently so, seeing as you say you've
followed the tips&tricks), then you should post queries like this
to the app's forum page....not here ; this is the wrong forum for this.
The screenshot you posted is not really of any help/use.
You should re-post this question to the forum of the app itself.
Also, you should mention your OS/platform/crossover version in
that post -- it's hard to help anyone without such info...
Cheers!
CrossOver Forums: the place to discuss running Windows applications on Mac and Linux
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