Crossover erroneously says I have to Buy a Support Extension to update
This page no longer applies to current versions of CrossOver
If Crossover is prompting you to "Buy a Support Extension" when you try to update, but your copy of Crossover is registered and you have a valid license (click here to check the status of your license/support entitlement), you just need to wipe out the license files and re-register the copy of Crossover on your machine. To do so:
- close Crossover
- navigate to your User account's Library/Preferences folder. On OS X 10.7 (Lion) you can get to this folder by clicking on Finder's "Go" menu and holding down your "option" key. That will reveal "library". Inside the "Preferences" folder, look for
Delete those files if found. Next, try the "Library/Preferences" folder inside MacHD (which would be your "root level" Library folder, as opposed to the User's Library folder where you just looked). Look for the above files, delete them if found.
- launch Crossover - look for "Register" in the Crossover menu. If found, register Crossover with your email and password.
- Assuming that you did successfully re-register, attempt to update.