Steam Forum

This is a community forum and not official technical support. — If you need official support: Contact Us

The following comments are owned by whoever posted them. We are not responsible for them in any way.

Back to Threads Reply to Thread

When Steam Updates, steamwebhelper.exe constantly crashes

Steam updated last night, and after it updated, the Store, Library, Communit and Profile screens are all just a blank white screen. I can still launch games directly via their app in Crossover, but obviously cannot update a game or install a new one.

image

Each time, I get three steamwebhelper.exe error Windows:

Error 1:

Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x0000000004bf28af).
Register dump:
 rip:0000000004bf28af rsp:000000000022e600 rbp:0000031c7742a0a8 eflags:00010202 (  R- --  I   - - - )
 rax:0000000000000000 rbx:0000000000000001 rcx:000006a2cfbc1a00 rdx:0000000000000000
 rsi:0000031c7742a080 rdi:0000031c7745fa08  r8:0000000000000001  r9:0000038a30521b10 r10:0000038a30521b10
 r11:0000038a30521a00 r12:000000000022e9b8 r13:0000000007d5e830 r14:000000000a0b2090 r15:0000000000000000
Stack dump:
0x000000000022e600:  0000000006f87b80 0000000001f1c316
0x000000000022e610:  0000000007d5e768 000000000a0b2098
0x000000000022e620:  0000000000000001 0000000005b03904
0x000000000022e630:  000000000022e64f 0000000000000000
0x000000000022e640:  000006a2cfbc1970 000011da4a35a52e
0x000000000022e650:  00000000061df5b8 00000000061df5c1
0x000000000022e660:  000000000a0b2090 0000000000000000
0x000000000022e670:  000000000a0b2090 0000000000000000
0x000000000022e680:  0000031c7742a080 0000000007d10001
0x000000000022e690:  000000000022ea60 0000000004bf252a
0x000000000022e6a0:  0000000000000000 0000000000000000
0x000000000022e6b0:  0000000000000000 0000000000000000
Backtrace:
=>0 0x0000000004bf28af EntryPoint+0xffffffffffffffff() in libcef (0x0000031c7742a0a8)
0x0000000004bf28af EntryPoint+0xffffffffffffffff in libcef: movq    (%rax),%rbp
Modules:
Module    Address                    Debug info    Name (74 modules)
PE              230000-          288000    Deferred        shlwapi
PE              290000-          3c3000    Deferred        oleaut32
PE              3d0000-          3ec000    Deferred        imm32
PE              3f0000-         74ad000    Export          libcef
PE             74c0000-         751e000    Deferred        oleacc
PE             7520000-         761e000    Deferred        chrome_elf
PE             7620000-         7726000    Deferred        comdlg32
PE             7730000-         7839000    Deferred        cryptui
PE             7840000-         786d000    Deferred        propsys
PE             7870000-         7881000    Deferred        ncrypt
PE             7890000-         78b3000    Deferred        mpr
PE             78c0000-         78d0000    Deferred        dxva2
PE             78d0000-         78de000    Deferred        psapi
PE             7a10000-         7a1e000    Deferred        api-ms-win-core-synch-l1-2-0
PE             7a20000-         7a2d000    Deferred        api-ms-win-core-fibers-l1-1-1
PE             7b40000-         7b4e000    Deferred        api-ms-win-core-localization-l1-2-1
PE             7b50000-         7b5d000    Deferred        api-ms-win-core-string-l1-1-0
PE             7b60000-         7be0000    Deferred        wineps
PE             7e30000-         7e5f000    Deferred        winh264
PE             7e60000-         7e9c000    Deferred        mf
PE             7ea0000-         7ee7000    Deferred        mfplat
PE             7ef0000-         7f1a000    Deferred        mfreadwrite
PE             7f20000-         7fa1000    Deferred        setupapi
PE            61340000-        6134d000    Deferred        api-ms-win-core-localization-obsolete-l1-2-0
PE            61f40000-        61f50000    Deferred        wtsapi32
PE            62540000-        6256d000    Deferred        wintrust
PE            62600000-        62642000    Deferred        usp10
PE            628c0000-        628d0000    Deferred        uiautomationcore
PE            63340000-        6334e000    Deferred        api-ms-win-core-file-l2-1-1
PE            637c0000-        6387e000    Deferred        winmm
PE            638c0000-        638d2000    Deferred        dwmapi
PE            64940000-        6495e000    Deferred        shcore
PE            64b80000-        64b92000    Deferred        hid
PE            64f40000-        64fa6000    Deferred        d3d11
PE            65000000-        65141000    Deferred        ole32
PE            65780000-        65791000    Deferred        version
PE            66600000-        6660d000    Deferred        api-ms-win-core-datetime-l1-1-1
PE            66780000-        667b0000    Deferred        credui
PE            67d00000-        67d12000    Deferred        userenv
PE            6a410000-        6a413000    Deferred        wow64cpu
PE            6a550000-        6a641000    Deferred        user32
PE            6a7b0000-        6a7b6000    Deferred        ws2_32
PE            6d810000-        6d81c000    Deferred        gdi32
PE            6d9a0000-        6d9ab000    Deferred        advapi32
PE            6da20000-        6da30000    Deferred        msvcrt
PE            6db00000-        6e3dd000    Deferred        shell32
PE            6e4f0000-        6e4f7000    Deferred        netapi32
PE            6e530000-        6e536000    Deferred        iphlpapi
PE            6e560000-        6e5a7000    Deferred        crypt32
PE            6e650000-        6e655000    Deferred        bcrypt
PE            6e670000-        6e674000    Deferred        secur32
PE            6e6c0000-        6e809000    Deferred        comctl32
PE            6e810000-        6e81d000    Deferred        winspool
PE            6e860000-        6e867000    Deferred        dbghelp
PE            6e8e0000-        6e902000    Deferred        wininet
PE            6e970000-        6e977000    Deferred        winhttp
PE            6e9c0000-        6e9c4000    Deferred        dwrite
PE            6ea50000-        6ea55000    Deferred        dxgi
PE            6ea80000-        6ea89000    Deferred        wined3d
PE            6ec70000-        6ec77000    Deferred        winemac
PE            6f570000-        6f574000    Deferred        kerberos
PE            6f5c0000-        6f5c5000    Deferred        evr
PE            6f940000-        6f977000    Deferred        d3d9
PE            6fbc0000-        6fc48000    Deferred        rpcrt4
PE            70a00000-        70a0f000    Deferred        dhcpcsvc
PE            71040000-        710af000    Deferred        kernelbase
PE            71140000-        711e0000    Deferred        urlmon
PE            71240000-        71263000    Deferred        jsproxy
PE            7a810000-        7a818000    Deferred        opengl32
PE            7b410000-        7b5db000    Deferred        kernel32
PE            7bc10000-        7bc24000    Deferred        ntdll
ELF            7c400000-        7c408000    Deferred        <wine-loader>
PE           140000000-       140688000    Deferred        steamwebhelper
PE           180000000-       18010f000    Deferred        sdl2
Threads:
process  tid      prio (all id:s are in hex)
0000000c services.exe
    00000022    0
    0000001a    0
    00000013    0
    00000010    0
    0000000d    0
00000011 plugplay.exe
    00000017    0
    00000016    0
    00000012    0
00000018 winedevice.exe
    0000001f    0
    0000001e    0
    0000001d    0
    0000001c    0
    0000001b    0
    00000019    0
00000020 winedevice.exe
    00000025    0
    00000024    0
    00000023    0
    00000021    0
0000014b winewrapper.exe
    00000149    0
00000148 explorer.exe
    0000013a    0
    00000143    0
    00000141    0
    00000147    0
00000070 Steam.exe
    000001ba    0
    000001cb    0
    000001d6    0
    000001fb    0
    00000096    0
    00000095    0
    00000097    0
    000000b6    0
    000000b7    0
    00000098    0
    00000099    0
    0000009c    0
    0000009d    0
    00000028    0
    00000029    0
    0000002d    0
    0000002e    0
    00000059    0
    0000006e    0
    0000006d    2
    00000189    0
    00000030    2
    0000002f    0
    000000da    0
    000000ab    0
    00000052    0
    00000074    0
    00000072    0
    00000035    0
    00000058    0
00000067 steamwebhelper.exe
    00000094    0
    000001f1    0
    000001ef    0
    000001ea    0
    000001ed    0
    000001fa    0
    0000011e    0
    0000011d    0
    0000011c    0
    0000011b    0
    00000114    0
    00000115    0
    00000116    0
    000000b8    0
    000000bd    0
    000000be    0
    000000bf    0
    000000c0    0
    000000c1    0
    0000009e    0
    0000009f    0
    000000a1    0
    000000a2    0
    000000a3   -2
    00000083    0
    000000a6    0
    000000a5    0
    0000000f    0
    000000a4    0
    0000000e    0
    00000037    0
    00000118    0
    00000199    0
    00000198    0
    0000018b    0
    0000018c    0
    00000190    0
    00000191    0
    00000192    0
    0000018f    0
    00000166   -2
    0000018e    0
    00000008    0
    0000005e    0
00000119 steamwebhelper.exe
    00000113   -2
    000001b1    0
    000000b3    0
    000000b4    0
    000000ae    0
    000001a7    0
    000001a8    0
    000001aa    0
    0000011f    0
    00000120    0
    0000011a    0
00000088 (D) C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
    00000164    0
    00000086   -2
    000001c0    0
    000000b5    0
    000001d0    0
    000000f1    0
    0000013f    0
    00000027    0
    0000002c    0
    0000002b    0
    0000002a    0
    000001f3   -2
    00000045    0
    000001cf    0
    000001f5    0
    000001f7    0
    00000057    0 <==
00000175 steamwebhelper.exe
    00000194    0
    00000197   -2
    00000111    0
    00000110    0
    000001a3    0
    0000010d    0
    00000167    0
    000000b1    0
    00000171    0
    000000a7    0
    00000161    0
    0000015e   -2
    0000017b    0
    00000170    0
    0000003d    0
    000000f9    0
    00000173    0
00000196 winedbg.exe
    00000195    0
00000193 steamwebhelper.exe
    0000015a    0
    00000163   -2
    00000160    0
    00000162    0
    0000015f    0
    0000015d    0
    00000159    0
    00000158    0
    0000015c    0
    000000f8    0
    00000107    0
    0000004e   -2
    00000124    0
    00000076    0
    0000014e    0
    000000ce    0
    000001a4    0
0000019d winedbg.exe
    0000019e    0
System information:
    Wine build: wine-4.12.1-8288-g34b6b2288c7
    Platform: x86_64
    Version: Windows 7
    Host system: Darwin
    Host version: 19.3.0

Error 2:

Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x0000000004bf28af).
Register dump:
 rip:0000000004bf28af rsp:000000000022e600 rbp:0000075a72c2a0a8 eflags:00010202 (  R- --  I   - - - )
 rax:0000000000000000 rbx:0000000000000001 rcx:000005b4af301a00 rdx:0000000000000000
 rsi:0000075a72c2a080 rdi:0000075a72c5fa08  r8:0000000000000001  r9:0000010338101b10 r10:0000010338101b10
 r11:0000010338101a00 r12:000000000022e9b8 r13:0000000007bee870 r14:0000000009f3d980 r15:0000000000000000
Stack dump:
0x000000000022e600:  0000000006f87b80 0000000001f1c316
0x000000000022e610:  0000000007bee7a8 0000000009f3d988
0x000000000022e620:  0000000000000001 0000000005b03904
0x000000000022e630:  000000000022e64f 0000000000000000
0x000000000022e640:  000005b4af301970 000062e21ba82de7
0x000000000022e650:  00000000061df5b8 00000000061df5c1
0x000000000022e660:  0000000009f3d980 0000000000000000
0x000000000022e670:  0000000009f3d980 0000000000000000
0x000000000022e680:  0000075a72c2a080 0000000007ba0001
0x000000000022e690:  000000000022ea60 0000000004bf252a
0x000000000022e6a0:  0000000000000000 0000000000000000
0x000000000022e6b0:  0000000000000000 0000000000000000
Backtrace:
=>0 0x0000000004bf28af EntryPoint+0xffffffffffffffff() in libcef (0x0000075a72c2a0a8)
0x0000000004bf28af EntryPoint+0xffffffffffffffff in libcef: movq    (%rax),%rbp
Modules:
Module    Address                    Debug info    Name (74 modules)
PE              230000-          288000    Deferred        shlwapi
PE              290000-          3c3000    Deferred        oleaut32
PE              3d0000-          3ec000    Deferred        imm32
PE              3f0000-         74ad000    Export          libcef
PE             74c0000-         751e000    Deferred        oleacc
PE             7520000-         761e000    Deferred        chrome_elf
PE             7620000-         7726000    Deferred        comdlg32
PE             7730000-         775d000    Deferred        propsys
PE             7760000-         7770000    Deferred        dxva2
PE             7770000-         777e000    Deferred        psapi
PE             78b0000-         78bd000    Deferred        api-ms-win-core-fibers-l1-1-1
PE             79d0000-         79de000    Deferred        api-ms-win-core-localization-l1-2-1
PE             79e0000-         79ed000    Deferred        api-ms-win-core-string-l1-1-0
PE             79f0000-         7a70000    Deferred        wineps
PE             7cc0000-         7cef000    Deferred        winh264
PE             7cf0000-         7d2c000    Deferred        mf
PE             7d30000-         7d77000    Deferred        mfplat
PE             7d80000-         7daa000    Deferred        mfreadwrite
PE             7db0000-         7e31000    Deferred        setupapi
PE            61340000-        6134d000    Deferred        api-ms-win-core-localization-obsolete-l1-2-0
PE            61f40000-        61f50000    Deferred        wtsapi32
PE            62540000-        6256d000    Deferred        wintrust
PE            62600000-        62642000    Deferred        usp10
PE            628c0000-        628d0000    Deferred        uiautomationcore
PE            63340000-        6334e000    Deferred        api-ms-win-core-file-l2-1-1
PE            637c0000-        6387e000    Deferred        winmm
PE            638c0000-        638d2000    Deferred        dwmapi
PE            64940000-        6495e000    Deferred        shcore
PE            64b80000-        64b92000    Deferred        hid
PE            64f40000-        64fa6000    Deferred        d3d11
PE            65000000-        65141000    Deferred        ole32
PE            65780000-        65791000    Deferred        version
PE            66600000-        6660d000    Deferred        api-ms-win-core-datetime-l1-1-1
PE            66780000-        667b0000    Deferred        credui
PE            67d00000-        67d12000    Deferred        userenv
PE            6b110000-        6b113000    Deferred        wow64cpu
PE            6b250000-        6b341000    Deferred        user32
PE            6b4b0000-        6b4bc000    Deferred        gdi32
PE            6b640000-        6b64b000    Deferred        advapi32
PE            6b6d0000-        6b6d6000    Deferred        ws2_32
PE            6c010000-        6c020000    Deferred        msvcrt
PE            6c0e0000-        6c0e5000    Deferred        bcrypt
PE            6c210000-        6caed000    Deferred        shell32
PE            6cc00000-        6cc07000    Deferred        netapi32
PE            6cc40000-        6cc46000    Deferred        iphlpapi
PE            6cc60000-        6cca7000    Deferred        crypt32
PE            6cd60000-        6cd64000    Deferred        secur32
PE            6cda0000-        6cdad000    Deferred        winspool
PE            6cdf0000-        6cdf7000    Deferred        dbghelp
PE            6ce70000-        6ce92000    Deferred        wininet
PE            6cf00000-        6cf07000    Deferred        winhttp
PE            6cf50000-        6cf54000    Deferred        dwrite
PE            6cfe0000-        6cfe5000    Deferred        dxgi
PE            6d010000-        6d019000    Deferred        wined3d
PE            6d200000-        6d207000    Deferred        winemac
PE            6d980000-        6d984000    Deferred        kerberos
PE            6d9c0000-        6d9e3000    Deferred        mpr
PE            6dcc0000-        6ddc9000    Deferred        cryptui
PE            6ddd0000-        6ddd5000    Deferred        evr
PE            6e280000-        6e291000    Deferred        ncrypt
PE            6e340000-        6e34e000    Deferred        api-ms-win-core-synch-l1-2-0
PE            6e6c0000-        6e809000    Deferred        comctl32
PE            6f940000-        6f977000    Deferred        d3d9
PE            6fbc0000-        6fc48000    Deferred        rpcrt4
PE            70a00000-        70a0f000    Deferred        dhcpcsvc
PE            71040000-        710af000    Deferred        kernelbase
PE            71140000-        711e0000    Deferred        urlmon
PE            71240000-        71263000    Deferred        jsproxy
PE            7a810000-        7a818000    Deferred        opengl32
PE            7b410000-        7b5db000    Deferred        kernel32
PE            7bc10000-        7bc24000    Deferred        ntdll
ELF            7c400000-        7c408000    Deferred        <wine-loader>
PE           140000000-       140688000    Deferred        steamwebhelper
PE           180000000-       18010f000    Deferred        sdl2
Threads:
process  tid      prio (all id:s are in hex)
0000000c services.exe
    00000022    0
    0000001a    0
    00000013    0
    00000010    0
    0000000d    0
00000011 plugplay.exe
    00000017    0
    00000016    0
    00000012    0
00000018 winedevice.exe
    0000001f    0
    0000001e    0
    0000001d    0
    0000001c    0
    0000001b    0
    00000019    0
00000020 winedevice.exe
    00000025    0
    00000024    0
    00000023    0
    00000021    0
0000014b winewrapper.exe
    00000149    0
00000148 explorer.exe
    0000013a    0
    00000143    0
    00000141    0
    00000147    0
00000070 Steam.exe
    000001ba    0
    000001cb    0
    000001d6    0
    000001fb    0
    00000096    0
    00000095    0
    00000097    0
    000000b6    0
    000000b7    0
    00000098    0
    00000099    0
    0000009c    0
    0000009d    0
    00000028    0
    00000029    0
    0000002d    0
    0000002e    0
    00000059    0
    0000006e    0
    0000006d    2
    00000189    0
    00000030    2
    0000002f    0
    000000da    0
    000000ab    0
    00000052    0
    00000074    0
    00000072    0
    00000035    0
    00000058    0
00000067 steamwebhelper.exe
    00000094    0
    000001f1    0
    000001ef    0
    000001ea    0
    000001ed    0
    000001fa    0
    0000011e    0
    0000011d    0
    0000011c    0
    0000011b    0
    00000114    0
    00000115    0
    00000116    0
    000000b8    0
    000000bd    0
    000000be    0
    000000bf    0
    000000c0    0
    000000c1    0
    0000009e    0
    0000009f    0
    000000a1    0
    000000a2    0
    000000a3   -2
    00000083    0
    000000a6    0
    000000a5    0
    0000000f    0
    000000a4    0
    0000000e    0
    00000037    0
    00000118    0
    00000199    0
    00000198    0
    0000018b    0
    0000018c    0
    00000190    0
    00000191    0
    00000192    0
    0000018f    0
    00000166   -2
    0000018e    0
    00000008    0
    0000005e    0
00000119 steamwebhelper.exe
    00000113   -2
    000001b1    0
    000000b3    0
    000000b4    0
    000000ae    0
    000001a7    0
    000001a8    0
    000001aa    0
    0000011f    0
    00000120    0
    0000011a    0
00000088 steamwebhelper.exe
    00000164    0
    00000086   -2
    000001c0    0
    000000b5    0
    000001d0    0
    000000f1    0
    0000013f    0
    00000027    0
    0000002c    0
    0000002b    0
    0000002a    0
    000001f3   -2
    00000045    0
    000001cf    0
    000001f5    0
    000001f7    0
    00000057    0
00000104 winedbg.exe
    00000145    0
    000001c5    0
00000175 (D) C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
    00000194    0
    00000197   -2
    00000111    0
    00000110    0
    000001a3    0
    0000010d    0
    00000167    0
    000000b1    0
    00000171    0
    000000a7    0
    00000161    0
    0000015e   -2
    0000017b    0
    00000170    0
    0000003d    0
    000000f9    0
    00000173    0 <==
00000193 steamwebhelper.exe
    0000015a    0
    00000163   -2
    00000160    0
    00000162    0
    0000015f    0
    0000015d    0
    00000159    0
    00000158    0
    0000015c    0
    000000f8    0
    00000107    0
    0000004e   -2
    00000124    0
    00000076    0
    0000014e    0
    000000ce    0
    000001a4    0
0000019d winedbg.exe
    0000019e    0
System information:
    Wine build: wine-4.12.1-8288-g34b6b2288c7
    Platform: x86_64
    Version: Windows 7
    Host system: Darwin
    Host version: 19.3.0

Error 3:

Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x0000000004bf28af).
Register dump:
 rip:0000000004bf28af rsp:000000000022e600 rbp:000001870902a0a8 eflags:00010202 (  R- --  I   - - - )
 rax:0000000000000000 rbx:0000000000000001 rcx:0000044251c41a00 rdx:0000000000000000
 rsi:000001870902a080 rdi:000001870905fa08  r8:0000000000000001  r9:000004db278a1b10 r10:000004db278a1b10
 r11:000004db278a1a00 r12:000000000022e9b8 r13:0000000007d3e830 r14:000000000a08e2c0 r15:0000000000000000
Stack dump:
0x000000000022e600:  0000000006f87b80 0000000001f1c316
0x000000000022e610:  0000000007d3e768 000000000a08e2c8
0x000000000022e620:  0000000000000001 0000000005b03904
0x000000000022e630:  000000000022e64f 0000000000000000
0x000000000022e640:  0000044251c41970 00001ec174323cfb
0x000000000022e650:  00000000061df5b8 00000000061df5c1
0x000000000022e660:  000000000a08e2c0 0000000000000000
0x000000000022e670:  000000000a08e2c0 0000000000000000
0x000000000022e680:  000001870902a080 0000000007cf0001
0x000000000022e690:  000000000022ea60 0000000004bf252a
0x000000000022e6a0:  0000000000000000 0000000000000000
0x000000000022e6b0:  0000000000000000 0000000000000000
Backtrace:
=>0 0x0000000004bf28af EntryPoint+0xffffffffffffffff() in libcef (0x000001870902a0a8)
0x0000000004bf28af EntryPoint+0xffffffffffffffff in libcef: movq    (%rax),%rbp
Modules:
Module    Address                    Debug info    Name (74 modules)
PE              230000-          288000    Deferred        shlwapi
PE              290000-          3c3000    Deferred        oleaut32
PE              3d0000-          3ec000    Deferred        imm32
PE              3f0000-         74ad000    Export          libcef
PE             74c0000-         751e000    Deferred        oleacc
PE             7520000-         761e000    Deferred        chrome_elf
PE             7620000-         7726000    Deferred        comdlg32
PE             7730000-         7839000    Deferred        cryptui
PE             7840000-         786d000    Deferred        propsys
PE             7870000-         7893000    Deferred        mpr
PE             78a0000-         78b0000    Deferred        dxva2
PE             78b0000-         78be000    Deferred        psapi
PE             79f0000-         79fe000    Deferred        api-ms-win-core-synch-l1-2-0
PE             7a00000-         7a0d000    Deferred        api-ms-win-core-fibers-l1-1-1
PE             7b20000-         7b2e000    Deferred        api-ms-win-core-localization-l1-2-1
PE             7b30000-         7b3d000    Deferred        api-ms-win-core-string-l1-1-0
PE             7b40000-         7bc0000    Deferred        wineps
PE             7e10000-         7e3f000    Deferred        winh264
PE             7e40000-         7e7c000    Deferred        mf
PE             7e80000-         7ec7000    Deferred        mfplat
PE             7ed0000-         7efa000    Deferred        mfreadwrite
PE             7f00000-         7f81000    Deferred        setupapi
PE            61340000-        6134d000    Deferred        api-ms-win-core-localization-obsolete-l1-2-0
PE            61f40000-        61f50000    Deferred        wtsapi32
PE            62540000-        6256d000    Deferred        wintrust
PE            62600000-        62642000    Deferred        usp10
PE            628c0000-        628d0000    Deferred        uiautomationcore
PE            63340000-        6334e000    Deferred        api-ms-win-core-file-l2-1-1
PE            637c0000-        6387e000    Deferred        winmm
PE            638c0000-        638d2000    Deferred        dwmapi
PE            64940000-        6495e000    Deferred        shcore
PE            64b80000-        64b92000    Deferred        hid
PE            64f40000-        64fa6000    Deferred        d3d11
PE            65000000-        65141000    Deferred        ole32
PE            65780000-        65791000    Deferred        version
PE            66600000-        6660d000    Deferred        api-ms-win-core-datetime-l1-1-1
PE            66780000-        667b0000    Deferred        credui
PE            67d00000-        67d12000    Deferred        userenv
PE            6ba10000-        6ba13000    Deferred        wow64cpu
PE            6bb50000-        6bb5b000    Deferred        advapi32
PE            6bbe0000-        6bbe5000    Deferred        bcrypt
PE            6bd10000-        6be01000    Deferred        user32
PE            6bf60000-        6bf66000    Deferred        ws2_32
PE            6bfa0000-        6bfa7000    Deferred        netapi32
PE            6d010000-        6d01c000    Deferred        gdi32
PE            6d1a0000-        6d1a6000    Deferred        iphlpapi
PE            6d1c0000-        6d1c5000    Deferred        dxgi
PE            6d310000-        6d320000    Deferred        msvcrt
PE            6d3e0000-        6dcbd000    Deferred        shell32
PE            6dde0000-        6de27000    Deferred        crypt32
PE            6ded0000-        6ded4000    Deferred        secur32
PE            6df10000-        6df1d000    Deferred        winspool
PE            6df70000-        6df77000    Deferred        dbghelp
PE            6dfe0000-        6e002000    Deferred        wininet
PE            6e070000-        6e077000    Deferred        winhttp
PE            6e0c0000-        6e0c4000    Deferred        dwrite
PE            6e280000-        6e291000    Deferred        ncrypt
PE            6e2a0000-        6e2a9000    Deferred        wined3d
PE            6e400000-        6e407000    Deferred        winemac
PE            6e670000-        6e674000    Deferred        kerberos
PE            6e6c0000-        6e809000    Deferred        comctl32
PE            6ef10000-        6ef15000    Deferred        evr
PE            6f940000-        6f977000    Deferred        d3d9
PE            6fbc0000-        6fc48000    Deferred        rpcrt4
PE            70a00000-        70a0f000    Deferred        dhcpcsvc
PE            71040000-        710af000    Deferred        kernelbase
PE            71140000-        711e0000    Deferred        urlmon
PE            71240000-        71263000    Deferred        jsproxy
PE            7a810000-        7a818000    Deferred        opengl32
PE            7b410000-        7b5db000    Deferred        kernel32
PE            7bc10000-        7bc24000    Deferred        ntdll
ELF            7c400000-        7c408000    Deferred        <wine-loader>
PE           140000000-       140688000    Deferred        steamwebhelper
PE           180000000-       18010f000    Deferred        sdl2
Threads:
process  tid      prio (all id:s are in hex)
0000000c services.exe
    00000022    0
    0000001a    0
    00000013    0
    00000010    0
    0000000d    0
00000011 plugplay.exe
    00000017    0
    00000016    0
    00000012    0
00000018 winedevice.exe
    0000001f    0
    0000001e    0
    0000001d    0
    0000001c    0
    0000001b    0
    00000019    0
00000020 winedevice.exe
    00000025    0
    00000024    0
    00000023    0
    00000021    0
0000014b winewrapper.exe
    00000149    0
00000148 explorer.exe
    0000013a    0
    00000143    0
    00000141    0
    00000147    0
00000070 Steam.exe
    000001ba    0
    000001cb    0
    000001d6    0
    000001fb    0
    00000096    0
    00000095    0
    00000097    0
    000000b6    0
    000000b7    0
    00000098    0
    00000099    0
    0000009c    0
    0000009d    0
    00000028    0
    00000029    0
    0000002d    0
    0000002e    0
    00000059    0
    0000006e    0
    0000006d    2
    00000189    0
    00000030    2
    0000002f    0
    000000da    0
    000000ab    0
    00000052    0
    00000074    0
    00000072    0
    00000035    0
    00000058    0
00000067 steamwebhelper.exe
    000000fb   -2
    000000ff    0
    000001f1    0
    000001ef    0
    000001ea    0
    000001ed    0
    000001fa    0
    0000011e    0
    0000011d    0
    0000011c    0
    0000011b    0
    00000114    0
    00000115    0
    00000116    0
    000000b8    0
    000000bd    0
    000000be    0
    000000bf    0
    000000c0    0
    000000c1    0
    0000009e    0
    0000009f    0
    000000a1    0
    000000a2    0
    000000a3   -2
    00000083    0
    000000a6    0
    000000a5    0
    0000000f    0
    000000a4    0
    0000000e    0
    00000037    0
    00000118    0
    00000199    0
    00000198    0
    0000018b    0
    0000018c    0
    00000190    0
    00000191    0
    00000192    0
    0000018f    0
    00000166   -2
    0000018e    0
    00000008    0
    0000005e    0
00000119 steamwebhelper.exe
    00000113   -2
    000001b1    0
    000000b3    0
    000000b4    0
    000000ae    0
    000001a7    0
    000001a8    0
    000001aa    0
    0000011f    0
    00000120    0
    0000011a    0
00000088 steamwebhelper.exe
    00000164    0
    00000086   -2
    000001c0    0
    000000b5    0
    000001d0    0
    000000f1    0
    0000013f    0
    00000027    0
    0000002c    0
    0000002b    0
    0000002a    0
    000001f3   -2
    00000045    0
    000001cf    0
    000001f5    0
    000001f7    0
    00000057    0
00000104 winedbg.exe
    00000145    0
    000001c5    0
00000175 steamwebhelper.exe
    00000194    0
    00000197   -2
    00000111    0
    00000110    0
    000001a3    0
    0000010d    0
    00000167    0
    000000b1    0
    00000171    0
    000000a7    0
    00000161    0
    0000015e   -2
    0000017b    0
    00000170    0
    0000003d    0
    000000f9    0
    00000173    0
00000196 winedbg.exe
    00000168    0
    00000195    0
00000193 (D) C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe
    0000015a    0
    00000163   -2
    00000160    0
    00000162    0
    0000015f    0
    0000015d    0
    00000159    0
    00000158    0
    0000015c    0
    000000f8    0
    00000107    0
    0000004e   -2
    00000124    0
    00000076    0
    0000014e    0
    000000ce    0
    000001a4    0 <==
System information:
    Wine build: wine-4.12.1-8288-g34b6b2288c7
    Platform: x86_64
    Version: Windows 7
    Host system: Darwin
    Host version: 19.3.0

We have seen a trend of Steam updates breaking bottles after the most recent major update and it is on our list of bugs :) I just wanted to let you know that as far as I know, there is no way to fix your existing bottle, but a new install should work.

To avoid downloading all of your games again, you can move them directly from the old bottle to the new bottle. The main game executables that Steam downloads are located here:
~/Library/Application Support/CrossOver/Bottles/(your steam bottle name)/drive_c/Program Files (x86)/Steam/steamapps/common

Any game saves that are not in the cloud will also be saved somewhere in the the bottle as well, but the location varies by game.

Thank you for the post, I also have had the WineDBG crash each time I tried to play Frost Punk on Steam, I tried another game and it worked just fine. uninstalled steam and re-installed it and still had the same problem.

image

the Error I get:

Unhandled exception: page fault on read access to 0x000000c8 in 64-bit code (0x00007fff383718f4).
Register dump:
rip:00007fff383718f4 rsp:0000000006d7fa80 rbp:0000000006d7faa0 eflags:00010206 ( R- -- I - -P- )
rax:00000000683440b0 rbx:000000006eadf000 rcx:0000000000000000 rdx:00000000ffffffa5
rsi:0000000068851c28 rdi:000000006eadf000 r8:0000000000000000 r9:00007fff382d703f r10:0000000000000003
r11:0000000000000202 r12:00000000000088e0 r13:0000000003b0f220 r14:0000000000000001 r15:000000000000000f
Stack dump:
0x0000000006d7fa80: 000000000000005c 000000006eadf000
0x0000000006d7fa90: 0000000068851c00 0000000003b0f140
0x0000000006d7faa0: 0000000006d7fac0 00007fff38371a7a
0x0000000006d7fab0: 0000000003a93ce0 0000000003a03b30
0x0000000006d7fac0: 0000000006d7fb20 000000006cdf5830
0x0000000006d7fad0: ffffffffffffffff ffffffff0000ffff
0x0000000006d7fae0: ffffffff00000000 0000000003a03b30
0x0000000006d7faf0: 00000000003f0054 0000000000000008
0x0000000006d7fb00: 0000000003a93ce0 000000006cec288f
0x0000000006d7fb10: 000000006cec2cf9 0000000003b0f140
0x0000000006d7fb20: 0000000006d7fbb0 000000006cdf4e2e
0x0000000006d7fb30: 0000000000000000 0000000000000000
Backtrace:
=>0 0x00007fff383718f4 (0x0000000006d7faa0)
0x00007fff383718f4: movl 0x00000000000000c8(%rcx),%ecx
Modules:
Module Address Debug info Name (80 modules)
PE 250000- 2a8000 Deferred shlwapi
PE 2b0000- 2cc000 Deferred imm32
PE 2d0000- 334000 Deferred libcurl
PE 340000- 542000 Deferred libeay32
PE 550000- 5b0000 Deferred ssleay32
PE 5b0000- 5ed000 Deferred libssh2
PE 5f0000- 5ff000 Deferred api-ms-win-crt-stdio-l1-1-0
PE 600000- 60d000 Deferred api-ms-win-crt-time-l1-1-0
PE 610000- 61e000 Deferred api-ms-win-crt-utility-l1-1-0
PE 620000- 6de000 Deferred winmm
PE 6e0000- 6ed000 Deferred api-ms-win-crt-environment-l1-1-0
PE 6f0000- 75a000 Deferred d3dcompiler_47
PE 760000- 893000 Deferred oleaut32
PE 9b0000- 9bd000 Deferred api-ms-win-core-fibers-l1-1-1
PE 9c0000- 9ce000 Deferred api-ms-win-core-localization-l1-2-1
PE c30000- e0e000 Deferred gameoverlayrenderer64
PE e10000- e1e000 Deferred psapi
PE 2e30000- 2eb1000 Deferred setupapi
PE 2fd0000- 2ff9000 Deferred mmdevapi
PE 2fa80000- 2fad7000 Deferred dsound
PE 2fae0000- 2faf2000 Deferred xinput1_4
PE 2fc10000- 2fc47000 Deferred msctf
PE 3b400000- 3b441000 Deferred steam_api64
PE 61540000- 6154e000 Deferred api-ms-win-crt-locale-l1-1-0
PE 61f80000- 61f8d000 Deferred normaliz
PE 620c0000- 620ce000 Deferred api-ms-win-crt-filesystem-l1-1-0
PE 62540000- 6256d000 Deferred wintrust
PE 62600000- 62642000 Deferred usp10
PE 62740000- 62753000 Deferred imagehlp
PE 63140000- 6314f000 Deferred api-ms-win-crt-runtime-l1-1-0
PE 63800000- 6380e000 Deferred api-ms-win-crt-heap-l1-1-0
PE 64500000- 64551000 Deferred concrt140
PE 64940000- 6495e000 Deferred shcore
PE 64b80000- 64b92000 Deferred hid
PE 64f40000- 64fa6000 Deferred d3d11
PE 65000000- 65141000 Deferred ole32
PE 65680000- 6568e000 Deferred api-ms-win-core-sysinfo-l1-2-1
PE 65780000- 65791000 Deferred version
PE 66800000- 66810000 Deferred mswsock
PE 66a80000- 66b1d000 Deferred msvcp140
PE 67500000- 67512000 Deferred xinput9_1_0
PE 68710000- 68713000 Deferred wow64cpu
PE 68750000- 68756000 Deferred ws2_32
PE 68790000- 6879c000 Deferred dinput8
PE 6b210000- 6b301000 Deferred user32
PE 6b460000- 6b46c000 Deferred gdi32
PE 6b5f0000- 6b5fb000 Deferred advapi32
PE 6b680000- 6b690000 Deferred msvcrt
PE 6b760000- 6b767000 Deferred dbghelp
PE 6b7d0000- 6b7d5000 Deferred bcrypt
PE 6c010000- 6c8ed000 Deferred shell32
PE 6ca00000- 6ca1e000 Deferred ucrtbase
PE 6cb20000- 6cb3e000 Deferred wldap32
PE 6cb80000- 6cc6f000 Deferred msvcr120
PE 6cc90000- 6ccd7000 Deferred crypt32
PE 6cd90000- 6cd95000 Deferred dxgi
PE 6cdc0000- 6cdc9000 Deferred wined3d
PE 6d110000- 6d117000 Deferred winemac
PE 6d580000- 6d58f000 Deferred api-ms-win-crt-convert-l1-1-0
PE 6d5b0000- 6d5b6000 Deferred iphlpapi
PE 6d5e0000- 6d5e4000 Deferred kerberos
PE 6dd30000- 6dd34000 Deferred secur32
PE 6dd80000- 6dd8f000 Deferred api-ms-win-crt-string-l1-1-0
PE 6e2d0000- 6e2d7000 Deferred netapi32
PE 6e340000- 6e34e000 Deferred api-ms-win-core-synch-l1-2-0
PE 6e6c0000- 6e809000 Deferred comctl32
PE 6eac0000- 6ead7000 Deferred vcruntime140
PE 6fbc0000- 6fc48000 Deferred rpcrt4
PE 6fc90000- 6fc94000 Deferred winecoreaudio
PE 70580000- 70590000 Deferred api-ms-win-crt-math-l1-1-0
PE 71040000- 710af000 Deferred kernelbase
PE 7a810000- 7a818000 Deferred opengl32
PE 7b410000- 7b5db000 Deferred kernel32
PE 7bc10000- 7bc24000 Deferred ntdll
ELF 7c400000- 7c408000 Deferred <wine-loader>
PE 138000000- 13925c000 Deferred steamclient64
PE 13f000000- 13f174000 Deferred tier0_s64
PE 13f600000- 13f67c000 Deferred vstdlib_s64
PE 140000000- 144397000 Deferred frostpunk
PE 180000000- 1800a7000 Deferred anselsdk64
Threads:
process tid prio (all id:s are in hex)
0000000c services.exe
00000030 0
0000000e 0
0000000d 0
00000011 explorer.exe
00000013 0
00000012 0
0000002e winedevice.exe
00000033 0
00000032 0
00000031 0
0000002f 0
00000124 steam.exe
000000c8 0
0000002b 0
000001fd 0
000001f3 0
000001b4 0
000001b3 0
00000184 0
00000183 0
00000182 0
0000017f 0
0000017c 0
00000178 0
00000177 0
00000176 0
00000173 0
00000172 0
00000171 0
0000016e 0
0000016d 0
0000016c 0
0000016b 0
0000016a 0
00000169 0
00000168 0
00000166 2
00000165 2
00000162 0
00000160 0
0000015f 0
0000015e 0
0000012c 0
0000012b 0
00000128 0
00000127 0
00000126 0
00000125 0
00000129 steamwebhelper.exe
0000004a 0
000001b5 0
0000018f 0
0000018b 0
00000188 0
00000186 0
00000185 0
00000154 0
00000153 0
00000152 0
0000014f -2
0000014e 0
0000014d 0
0000014b 0
0000014a 0
00000149 -2
00000148 0
00000147 0
00000146 0
00000145 0
00000144 0
00000142 0
00000141 0
0000013e 0
0000013d 0
0000013c 0
0000013b 0
0000013a 0
00000139 0
00000138 -2
00000136 0
00000135 0
0000012a 0
0000018c steamwebhelper.exe
0000007c 0
000001a2 0
0000019e -2
0000019c 0
0000019b 0
0000019a 0
00000198 0
00000197 0
00000196 0
00000193 0
00000192 0
0000018d 0
00000190 steamwebhelper.exe
00000023 0
000001b2 -2
000001b1 0
000001b0 0
000001af 0
000001ae 0
000001ad 0
000001ac 0
000001ab 0
000001aa 0
000001a9 0
000001a8 0
000001a7 -2
000001a5 0
000001a4 0
000001a3 0
00000191 1
000001bb steamwebhelper.exe
00000018 0
000000a4 0
000001e0 -2
000001df 0
000001de 0
000001dd 0
000001dc 0
000001db 0
000001da 0
000001d9 0
000001d8 0
000001d7 0
000001d6 0
000001d5 -2
000001d3 0
000001d2 0
000001d1 0
000001bc 0
0000005a steamwebhelper.exe
000000b5 0
00000072 -2
00000069 0
0000006a 0
0000006b 0
0000006c 0
0000006e 0
0000006d 0
00000065 0
00000066 0
00000067 0
00000068 0
0000005f -2
00000061 0
00000062 0
00000064 0
00000059 0
000000d5 (D) C:\Program Files (x86)\Steam\steamapps\common\Frostpunk\Frostpunk.exe
000000d0 0
000000e8 0
000000d6 0
000000d2 0
000000e9 0
000000d8 15
000000dd 0
000000ea 0
000000e6 0
000000d3 0
000000c4 0
000000e5 0
000000e0 0 <==
000000e1 0
000000da 0
000000df 0
System information:
Wine build: wine-4.12.1-8288-g34b6b2288c7
Platform: x86_64
Version: Windows 7
Host system: Darwin
Host version: 19.4.0

Hi there, I'm really having trouble here, can someone walk me through how to transfer games to the new steam bottle. I'm working on a mac and the above info is partially helpful but not fully. I'm afraid to "drag and drop" stuff and in the process mess everything up. What specifically file wise do I need to move in order to get games to play on the new steam bottle and make sure all my saved games get transferred. How do I know where my saved games are and what file names they have?

thanks in advance,

-nathanael

Move only the "Steam Apps" folder from your old bottle c: drive.
Majority of saved games will be intact as they are saved in your Mac documents folder or they use Steam cloud.
Some games although have their saved games data in C:Program Data or users folder.

CrossOver Forums: the place to discuss running Windows applications on Mac and Linux

CodeWeavers or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in our Privacy Policy. You accept the use of cookies or other identifiers by clicking the Acknowledge button.
Please Wait...
eyJjb3VudHJ5IjoiVVMiLCJsYW5nIjoiZW4iLCJjYXJ0IjowLCJ0enMiOi01LCJjZG4iOiJodHRwczpcL1wvbWVkaWEuY29kZXdlYXZlcnMuY29tXC9wdWJcL2Nyb3Nzb3Zlclwvd2Vic2l0ZSIsImNkbnRzIjoxNzA4NjEzODE4LCJjc3JmX3Rva2VuIjoiZFV1TkJxWXdDNDI1aGNRaCIsImdkcHIiOjB9