It was related to their linux distro's makeup -- as you'll read in that
thread, we never did finalize the actual cause there, but I'm fairly certain
the problem was mooted in pythonlib failing to load the pygtk module correctly
(or at all). As pygtk was actually installed in that case, I figured the
default load order for pythonlib was actually looking in the wrong directory
for the pygtk module...or such and similar.
Like I say, a bit of a hunch here, but it might be worth investigating..
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